AmeriGas Propane

RJ P 

on BBB

2 years ago

We have become just another number in the cycle. The WORST service and getting in touch with a live person is almost impossible. Elderly parents in an old home with propane as the only source of heat. Almost ran out in the big freeze last year and here we are again; submitted order on 11/11 and after 18 days, today, still nothing. tank is almost at 15%. I have to give one star because you can't do ZERO or half. 

Miguel R 

on BBB

2 years ago

I wish I could give zero stars. This company is horrible. Lied about being able to lock my tank when we moved out. Called them 5 times in 2 months for a final bill and kept getting the run around. 3 months later I was turned Into collections. Wouldn't let me speak with a supervisor after many times requesting to. I now have to open a court case against them just to clear my credit. Worst experience with a propane company ever 

Totie P 

on BBB

2 years ago

I wish I could give them 0 stars! We purchased and had placed and installed our tank when building our home in 2007 by a small local company. In 2015 Amerigas began delivering our gas. We never set up any service or plan with them. After about a year they started trying to charge us a tank rental fee. I would call in, 10 phone calls later it would be removed. I the last several years I never ordered fuel online because it forces you to sign a contract with them. This year I called in 2 months ago and cancelled my account as ... read more

Brenda m 

on BBB

2 years ago

I had auto refill and auto payment set up with Amerigas. They decided to change auto fill to will call without notifying us. Now 10 degrees outside and we have no heat, no hot water and we cannot use our stove to cook. They also keep charging me a late fee even though I have autopay and a credit card on file. WORST company I have ever dealt with! 

Mary L 

on BBB

2 years ago

AmeriGas Propane is the worst. I call about delivery and I was told it would be here on 11/24 at 11 A.M., then they tell me no later than 7 P.M.. No delivery. I called today, 11/25. I get nothing out of them. Asked them why they always lie and alls they do is apologize. This is not the first time they have lied. They have very poor customer service and I get charged for all different fees. You can't understand half of what they say and I have to repeat myself often because they have problems understanding English. If I had m... read more

mark n 

on BBB

2 years ago

Made me pay for propane already in tank when I bought the house. Over charge for propane. When putting gas in tank, the amount is greater then what could fit in tank. (cant prove this) Even with a credit of $1513.00 still want me to send $89.00 a month. Sent me a late fee for $36.00 when I did not send payment. Charge paper invoice fee $2.99 more then twice a month. Sales tax when I was not sold anything, Invoice for contract termination fee $150.00 I seems they intend to keep chipping away at my credit amount as they know i... read more

Zachary W 

on BBB

2 years ago

Worst customer service ever. Paid 500 for 100 gallons of propane on the 12 of November delivery date was scheduled for the 13 -20 no calls or anything now it's the 22nd and now my tank is locked and still no propane called customer service which isn't even in the US its in the Philippines. Keep getting the same awnsers over what day there coming out can't tell you this company is theives they take your money and can't even give you a date on when there coming I don't recommend this place to anyone this place is a joke and th... read more

PETER S 

on BBB

2 years ago

How is this company still in business? Stopped using gas in December and asked them to pick up the tank and close the account. After 15 calls, I threatened to dispose of the tank myself and they came the next day. OF COURSE there's "no record" by the tech that the tank was full, so I don't get any refund. And they had the audacity to charge me a tank pick-up fee after they told me EXPLICITLY that I would not be charged. Oh and they charged me 10 months of tank rent. Actual criminals. 

Sally U 

on BBB

2 years ago

Multiple requests to schedule delivery or receive notification prior to delivery. Never responded - they just show up with no warning and when I am not home. My yard is locked with security alarm & I need to be home for delivery.