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AmeriGas Propane
- Propane
- Kingwood, WV
About this business
Location details
15192 South Preston Hwy, A, Kingwood, WV, 26537, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been dealing with AmeriGas for 39 years and they have now gone from an A rating to not rated at all. They sent me a contract in July quoting $2.59 per gallon. Just ordered gas and they wanted $3.35 per gallon because the contract "hasn't been approved". Spent over an hour (again) on the phone with a rep to get the price changed. Went through the same exact thing all last year (2022). How on earth can they send out a contract that hasn't been approved? When I asked to speak with Customer Resolutions in the U.S. I was told the... read more
Ripoff! Since purchasing out local company the prices have gone through the roof. They are atleast. 20 cents higher than the competition. DO NOT USE THIS COMPANY!
Amerigas has screwed up again. In February 2023, they invoiced me for a tank pressure test, which I had not ordered and which they had not performed. After 3 chat sessions and 5 phone conversation totaling over 2 hours, they credited my account. Yesterday, 12/14/23, they filled my tank with 200+ gal (over $1,000) claiming that I had called and made the request. I made no such request. I am and have been on "will call" since last February. Gas heats only my pool. So far I have endured one 30 minute chat session in which I was... read more
there customer service is the absolute worst. they will argue with you on the phone when they in the wrong. trying to charge my for a rental fee when I’ve had 2 deliveries. spoke with 2 different reps to have fee removed and told fee would be removed. instead when I logged into my acct I still had the fee and 2 late fees. Ive never had gas before and i bought my house and it has been absolutely horrible experience. Then put me on a silent hold and never picked back up
On 12-12-23,amerigas came to our property and drained 733.8 gallons of propane out of the tank that we pd for .and removed the tank leaving us without any heat..was not even notified they were taking it..called amerigas 8 times with no results today....12 13 23.
Amerigas quoted me about $4.20 per gallon, while one of their local competitors quoted about $2.10/per gallon. The Amerigas Customer Service people couldn't explain why they were charging so much more per gallon. I decided to switch to the competitor and then Americas charged almost $300 to remove their tank. It really seems like Amerigas is trying to take advantage of people by overcharging for propane and related services.
I have four very specific complaints about my FIRST bill after installation. The phone number on our bill was wrong, the online customer support center does not allow new customers in (the company confirms they are aware of the problem). The only way we can find to resolve our issues and pay is to call in. I am currently on hold for the fourth or fifth time. We owe approximately $2000 more than anticipated for the initial installation and fill! Wish I had never responded to their mailed solicitation (to add insult to injury,... read more
Amerigas has been overcharging me for 15 years. Several months ago Amerigas delivered 100 gallons to my tank that was to be delivered to a neighbor. We have called a dozen times. I received a quote from Amerigas for 4.65 cents per gallon. Another neighbor had 100 gallons delivered to his address for 2.50 per gallon. After 15 years of Amerigas overcharging me, I obtained a quote from a local propane company for 2.50 per gallon. I contacted Amerigas cancelling the service, had their tank moved, and was informed by e-mail that ... read more
This is the worst company ever. They purposely delay delivery, so that an emergence can occur and can add an additional $300 plus a reconnection fee for empty tank. About 2 weeks ago, I had a little over 20% of gas in my tank, so I went online and requested a delivery. I was told I had to prepay for a least 27% refill. I did this and paid this online. Again at this time I had a little over 20% of propane in my tank. 2weeks later and my delivery still has not arrived and I just ran out of propane. If I call them and request d... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.1 star rating with 1,096 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open on Monday at 9:00 a.m.