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AmeriGas Propane
- Propane
- Franklin, NC
About this business
Location details
481 Depot St, Franklin, NC, 28734, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do NOT use Amerigas. Check other companies near you and I bet they are half the cost. I made numerous attempts to speak with customer service to remain a customer with them, but nobody I talked to cared to assist me with lowering my bill what so ever. I switched companies and now have a bill for $460 for them to pick up my tank. My contract said it would be much less than that, but since my contract also states they can change the price at anytime, they said too bad. So if I were you, read the numerous terrible reviews out t... read more
**************** is awful. Overseas call centers with representatives speaking with accents that even there own employees can't understand. Scheduled service appointments are not kept. Service **** arrive un-equpped to do the service required. The only thing that arrives on time is their bill.
My propane tank was down to 5% and when the ice storm hit, we ran out of heat. The company was able to see on their end that we were low and did not even notify us. They then proceeded to charge us a $300 service call fee in order to fill the tank out of our regular delivery schedule. We were without heat for 5 days.
Message sent to the CEO ******* ***** ( a fellow **********) on 3 FEB 26:Hi ****-Im reaching out as a relatively new client. We started our service earlier this year after having some issues with a local company called National Propane. In short, this is our first Winter as an Amerigas client. We were scheduled for delivery on 22 JAN, but they did not show up. We were rescheduled for 2 FEB, and they claimed they showed up and were unable to pass up our driveway. Our driveway was clear and we have cameras all over our propert... read more
I rented a home in ***********, ** for six months, an outside gas bottle aready was beside the home which fueled the fireplace. I paid Amerigas to fill the bottle one time and paid for the service. Six months later I moved out of the home. One year later I receive another bill from Amerigas for rental for the gas bottle which was not their tank to begin with, and for additional changes for $247. I have called six times, and spent four hours trying to resolve this issue, and finally the last person I spoke with told me it was... read more
0 stars. Every time I need to interact with this company, it is more unpleasant than the previous time. I have had to repeat the same information to 3 or 4 different people all for them to realize they cant help me and need to send me to someone else and start the whole process over. I have sat on hold for 30 minutes to an hour each time I call. There is no urgency to help in emergencies and they do not care about their customers. They cant give you any window of time or day that they will show up and they believe that letti... read more
I see there are many complaints about Amerigas. We need propane, we were at 20some%, now at 3. It's winter. The delivery window is way past and the foreign call center keeps disconnecting my calls. On the phone for 2 hours yesterday, disconnected. Again today - twice disconnected. These people need to be out of business. They own the tanks, we rent them. They won't let you buy them, and have a monopoly on gas delivery - no other company can fill them. Sick of talking to ****** in *****, where I can't understand every other w... read more
Been a customer of ********************** for 5 years. Requested delivery through online portal when 500 gallon tank was 20 percent full on 1/24. We ran out of gas 1/31. Been calling every day trying to get tank filled but call center uninterest in helping. Still do not have a firm delivery date today 2/3. Temperatures below freezing every day. Will never do business with Amerigas again.
I am not surprised by the low rating that AmeriGas has received here. They bought out a local gas company and immediately ran it into the ground. I called to schedule a tank refill, the call center in ***** (apparently) gave me a 3-day window of when it would happen. They stated that I would receive an email the day prior, I did receive the email, but they were a no-show on the "scheduled" day of delivery @ $3.49 a gallon. I cancelled the delivery and checked in to a local gas company. The local company brought me a new tank... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.3 star rating with 1,202 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 6:00 p.m.