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AmeriGas Propane
- Propane
- Franklin, NC
About this business
Location details
481 Depot St, Franklin, NC, 28734, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would leave 0 if I could. This company is not worth even considering. They didn't deliver to us in time even though we pre-paid for the delivery and it caused us to smell propane and run out of propane. We called the emergency line was told to evacuate due to possible leak, which we knew it was most likely being out. The order had been in a little over a week. We were to have someone come out and check and lock the tank and to pay $440 ($300 for emergency and $140 for leak test to be performed). It has now been 2 days withou... read more
Almost no domestic customer service. No local communication. Never on time. Nobody you call can help with anything. They take advantage of customers that are in high need of their product and ***** prices. Go with any other propane company than this.
Key facts about Amerigas:1. Higher prices compared to competitors 2. Extraordinarily unreliable deliveries 3. Useless customer service (off shored with no possibility to speak to local or corporate personnel)4. An apparent culture of disdain for customers and total lack of ethics.5. My consumer complaint is one of about 200 filed with my state's attorney ****************. TLDR: they've totally earned their dismal reputation. Do business with them only if you enjoy being treated like c*** .
They say we can't order until we're at 30% and then they miss the delivery date and we have fight with them to deliver and then the driver literally drives right past us and now we can't run our heat because we're now are at 5%.We call them and they say that because the county hasn't plowed the roads yet the driver can't get to us.They have terrible customer service and they're always late on delivery and then they try to make it your fault so they can get more money out of you.Using this company has been one of the worst mi... read more
They tried to carve a return fee on a tank I never used.
Worst company I have ever dealt with. Nothing but apologies. Deliveries late, unauthorized work done to my tank. If I could give them 0 stars I would or even negative stars. Don't waste your time with this company.
As others have stated already, WORST COMPANY EVER. I won't bother going into the details - just look at the other reviews. Do not sign up for service with this company - go anywhere else - ANYWHERE!
This is the worst company to deal with! If you need customer service be ready to be on the phone for an hour if not more and might talk to two people during that time. Use a different company! Beware they should be called ***** Gas not Amerigas! They said they delivered gas and it never was!
If I could give a negative star I would. Amerigas let elderly people on auto refill run out of propane during winter weather. We were unable to use our heat, our gas stove or are gas fireplace. When we attempted to call we were placed on hold for hours. We were promised deliveries that never came. Terrible customer service. Very disappointing.
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.3 star rating with 1,202 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 6:00 p.m.