AmeriGas Propane

Nancy S 

on BBB

a year ago

We are selling our house and need to get a final tank reading so the homebuyers can compensate us for the amount of propane left in the tank, as well as cancel our tank lease so it can be assumed by the new homeowner. This should have been a fairly easy task. Here are the issues:1. There is no local point of contact and all communications must go through an offshore call center. This means long times spent on hold and being transferred among multiple people, none of whom can help. I have exhausted all efforts to call someone... read more

Dennis H 

on BBB

a year ago

This is, bar none, the worst company that I've ever done business with. ***************** F-Cost of goods and service: F- (Cost of propane through them rose to NEARLY TWICE what a local company charged. I literally wasted thousands of dollars by avoiding what I've finally done: fired them and hired a reputable company)I'm spending the 60+ minutes on hold required to end my device agreement writing reviews letting people know that they are the disreputable and dishonest. Shame the BBB won't let me give them 0 stars. 

JOHN K 

on BBB

a year ago

Amerigas sends you delivery scheduled notices that you don't request or need.I have received several that state my wife called in a delivery that she didn't.They also make deliveries that are unnecessary, example is I have a 500 gallon tank and they e-mail another delivery scheduled note (the second delivery this month) telling me to expect a 40 gallon delivery. My tank is at 73% .They explain all this by blaming the automatic computer and when I complained about my monthly payment going from ****** to ****** the customer se... read more

Gary A 

on BBB

a year ago

They are pure evil. I am 74 yrs old. The worst company I have EVER dealt with. 

Bet S 

on BBB

a year ago

Previous owner had this tank.We wanted service and they never showed up. Charge you rental fee but no service. Finally after many attempts they picked up the tank. Never was told by any representatives we would incur ****** pick up fee and a ****** dispatch fee!!! **************** is outsourced. They just throw out any charge they feel like! 

Alicia H 

on BBB

a year ago

Terrible customer service! I had to call and web message multiple times to get them to fill my tanks for the first time. Then they billed me for 2 fill-ups. I have now called 3 times to have it adjusted which for some reason no one can do directly. They can only escalate I still have a wrong invoice and am past due. Im sure Ill get hit with fees due to their error. I would switch companies but cannot get a hold of someone to have them remove the tank. This feels illegal. 

Elizabeth G 

on BBB

a year ago

0 stars. This company is terrible to work with. We purchased a house that had a tank from Amerigas. The tank was 80 percent full, so we used the gas in the tank and then had filled the next year. The rental fee is high and the company for every little thing. It takes several hours to take care of one small problem with the company. We decided to get rid of Amerigas because of how difficult they are to work with. It took me over 2 hours to get it cancelled. They informed me they would charge me $149.99 for early cancellation ... read more

Ben M 

on BBB

a year ago

WAY OVER PRICED!! Tried charging 4.50 per gallon. So I switched to a company charging only 1.79 per gallon. Amerigas took about three weeks to pick up the tank..... then they send a bill via email for 280 bucks and it just says due immediately. Terrible company, overpriced, and horrible ***************** Waited on the phone to talk to someone for an hour.... 

Josh V 

on BBB

a year ago

Horrible service struggling with bill I've done paid this bill twice.