AmeriGas Propane

Luiz R 

on BBB

2 weeks ago

Worst Company ever. Late delievery, tough to communicate Calls lasts around 2h to be answered and never solves anything. Too disappointed 

Natalie C 

on BBB

2 weeks ago

Horrific service, infinite hold times where you just get transferred to different people, never to be helped. I have been unable to use my gas for a month due to difficulty getting contacting the company and scheduling an appointment for service. 

Steven M 

on BBB

2 weeks ago

We had AmeriGas at our second home in ** for the last 7 years. From the very first winter when we ran out of propane while on a refill schedule to our very last experience of them taking 6 months to pick up their tank after we switch services, then try to strong arm us into signing a blanket liability waiver for the pickup even for negligence and finally charging us nearly $450 to pick up their tank - every single customer service *************************** we had and we had plenty, was absolutely horrible, non-productive, ... read more

Kerry S 

on BBB

2 weeks ago

Should be zero stars, but I have to select one. I bought a home and started up service with Amerigas because their tank was already on the property. I assumed propane prices would be in the same similar ballpark among other propane companies. 8 years later, I had a leak which Amerigas failed to fix properly, so I fixed it myself and decided to look into other companies. I found out I could have been getting propane for LESS THAN HALF the price for 8 years. So I tried to terminate with Amerigas. They make it VERY difficult. I... read more

Rachel D 

on BBB

2 weeks ago

They sent emails showing a special for summer fill. The email clearly says at checkout. I tried to enter this system and it didn't work. So, I called and entered an order for fill up in automatic system . Same day I received the email. Saved email. Then I went in to pay for my order a few days later same problem couldn't pay w/ o assistance. Then they said the Summerville was to be ordered ahead of time. Even though it says at check out. Checkout is when you pay. They didnt honor their word. Im extremely upset. 

Adam M 

on BBB

3 weeks ago

Ridiculous service fees and terrible customer service, canceled there services and they sent me a bill for over 500 dollars to pick up a disconnected tank.. cant even reach them on the phone. 

Michael W 

on BBB

3 weeks ago

Amerigas bought my original propane gas provider and my service went to s*** I ordered a refill for my tank and their delivery driver said that he couldn't access the tank the same tank that the original company (American Propane) had serviced for years prior to being sold. I paid rental on this tank for 26 years, cancelled my account and called for scheduled pickup and I couldn't get a pickup date/ time several phone calls later with persistence they gave me a pickup appointment in which they didn't show up for Then they ch... read more

Brian V 

on BBB

3 weeks ago

Ideally, this would be a 0 star review. AmeriGas provides the absolute worst customer service. Failure to answer or return calls, failure to appear for scheduled appointments, failure to ensure customer safety and failure to comply with applicable law. Avoid at all costs. 

donvee b 

on BBB

a month ago

After one of their employees failed to properly update the delivery request they overfilled my tank by ***** and left me on the hook for the bill. Then they came and pumped out all the gas, sent me a bill, and never processed my refund. Their idea of conflict resolution was to send through the request to get me the refund. As if this wasnt money already owed to me.