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Andover at Crabtree
- Apartments
- Raleigh, NC
About this business
Location details
6200 Riese Drive, Raleigh, NC, 27613, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
RecommendedBeen here for almost 2 years. Minor problem at the start. My last place I stay for 6 years. Hoping to the same here.. Leasing Office 4 Repairs request 3 1/2 Property 4 1/2. Otherwise, Super place to stay ���
I have lived here for a bit over a year now since I wrote my last review. I love my apartment, it's not only a unique floor plan but it's also extremely spacious, and I have a dog that loves space- its worth the money. The scenery is very beautiful. The Office staff knows not only me by name, but they know my dog by name!! The maintenance staff is great, they also know me by name. They're very fast with work orders, and they are prompt with emergencies. I have lived in 5 apartments within the last 3 years and I can proudly s... read more
The maintenance team here could be better. I have been a resident here for a long time. I have seen 3 different managements companies come in and out. The current maintenance team could use more training or a whole different crew. The pipes freeze when running the ac and it leaks water into the filter compartment. Maintenance comes over with tape and blows water from inside the ac compartment all over the floor. No regard for cleanliness and the ac is still not fixed. Someone's dog took a s*** on the walk way coming out the... read more
they know they can treat you any way they want to after you've signed your lease and it shows. first, our apartment wasn't ready on the original date. two weeks later, our apartment has so many issues with it that it is not livable. when we presented the issues to the leasing office, we got yelled at today. we have been patient and kind, but persistent in making sure we get our money's worth. we were told our behavior is not tolerated, yet we were not the ones yelling at our residents that are paying far too much for the qua... read more
Business response:
Hello Cole, Thank so much for taking the time to give your feedback on your move-in at Andover at Crabtree. I apologize that the experience did not meet your expectations. We want you to love living here and strive to provide superior customer service and value. I’d love the opportunity to learn more about how this experience could have been better. If you have a moment, please contact me at the Leasing Office to discuss. Thank you again for your feedback; we will use it to continue to make improvements.
I will tell you what, I do not know how they have the ratings they do. I have never been so angry and upset by anything in my life. Everything that could go wrong here did and I moved all the way here from Ohio. The move was already hard enough but they were so disorganized and unprofessional. They didn't have an apartment for me and took four days to get one. My stuff was in a trailer and luckily my dad is a computer programmer so he didn't have to leave immediately but we did have to get a hotel. Blamed everything on the f... read more
Business response:
Hi Zoey, thank you for sharing your review. This is not the experience we hope to provide for our residents. We are dedicated to ensuring resident satisfaction and would like the opportunity to discuss your concerns in more detail. The new property manager, Katie will be reaching out to you shortly.
Frequently asked questions about Andover at Crabtree
How is Andover at Crabtree rated?
Andover at Crabtree has a 4 star rating with 492 reviews.
When is Andover at Crabtree open?
Andover at Crabtree is open now. It will close at 6:00 p.m.