Apex Roofing & Restoration

Sandy M 

on BBB

3 years ago

Every time this company puts a roof on in our neighborhood, they spend more time soliciting other houses than they do actually roofing. They have come to our house 3 times and we keep telling them to stop. This is a private neighborhood and soliciting is not allowed. They know this, but they always say they didn’t know that. The supervisor is not on the job site or the workers refuse to tell you who the supervisor is. 

JOAN S 

on BBB

3 years ago

Two young men came to my door and wanted to push the fact is there was storm damage that my insurance would pay to replace my roof. I told him no, he continued to challenge me and wanted a rebuttal and he continued on, and I told him no and to get off my property, As he walked away, he had to turn one last time and he said did not have to be rude. I told him I had already told him no. He and his trainee put their business card in my mailbox which is against the USPS regulations, and I will file an additional complaint with t... read more

Marc P 

on BBB

3 years ago

So Monday, I received a solicitation knock on my door, offering free roof inspection. I thought, sure, why not? So they come over, do the inspection, and of course find damage. They go into the whole thing, about how the insurance company handles it, it only costs your deductible, and I wasnt sure. I didnt know my deductible, and didnt want to proceed until i had checked my policy. They ensure me its no big deal, just pre-fill out the papers, and contact us with the info when youre ready, and we will proceed. Come Wednesday,... read more

Jennifer M 

on BBB

3 years ago

Couple of sales guys from Apex came to my home, I asked them to come back after 6pm and we could talk then as I was working. At 5:30 I notice a car parked by my neighbors and shortly after I hear noise on my roof. I walk outside and there is a guy on my roof. He informs me he was there for a roofing inspection. I immediately demand he come down that I did not authorize this. Once down I tell him to notify the company not to come back. 15 Minutes later the sales guys arrive to apologize not for the guy being on my roof but fo... read more

Jill H 

on BBB

3 years ago

We needed a new roof as we had experienced some damage from hurricane Irma, we had missing shingles and our roof was 20 years old. We contacted Apex about 10 months after Irma. Apex salesperson indicated they would submit all insurance claims, they offered efficient yet experienced and professional roofing solutions. The salesperson made sure we were aware of their unique money saving options such as free advertising with their sign in our yard and neighborhood referrals as well as the assurance of 5 star rating, all these w... read more

Rick R 

on BBB

3 years ago

APEX Leave us ALONE ! One of your salesman told us we had roof damage from a recent storm - we followed what your company instructed to do. You contacted my insurance company and put a claim in. When our insurance company came out to inspect our roof, along with one of YOUR employees. They found no damage at all, not from wind, not from hail, not from anything. They both, your employee included said our roof was in find shape. When your employee showed us pictures of where the salesman marked on the roof spots of damage, the... read more

Norman B 

on BBB

3 years ago

Apex Rep knocked on my door and solicited me to do a "free roof inspection" that could lead to me getting a free roof from my insurance co. I told him there is NO SOLICITATION in my neighborhood and its posted at the entrance. He wanted to argue. I told him to leave my property and my neighborhood. He said he would not leave my neighborhood an I "better not leave my house". Wrong guy to say that too. Then spoke with his supervisor who dropped these trolls off in our neighborhood and advised him the police had been called. He... read more

Terri B 

on BBB

3 years ago

I signed up with Apex Roofing and then the next day I decided to cancel. I then contacted my field manager to cancel. He did NOTHING. I then got a text from someone else at Apex and told her I wanted to cancel. She told me she would send me an email. She did NOTHING. Then I called her back and told her again that I wanted to cancel. Again, she did NOTHING. I knew I only had 14 days to cancel. So, on the 10th day I called the home office of Apex Roofing and talked to someone in cancellations. She then finally sent me a Reassi... read more

Noel R 

on BBB

3 years ago

Customer service is horrible. Lack of communication right after they knocked on our door.