Appalachian New River Veterinary Associates

Patty Walker 

on Facebook

5 years ago

I made an appointment today for 4:45. Two of the receptionists told me this appointment was available. We drove 45 minutes to get to this appointment. When we arrived we were told we did not have an appointment. We were not even offered to wait to see a veterinarian. We were just told there was no appointment. I will never use this veterinary office. Very poor service. 

Jordy Taylor McElveen 

on Facebook

6 years ago

This establishment worries more about their personal needs and wants versus your pets needs and their employees needs. Very high turnover rate, expensive services that are not justifiable by the price, and awful management. Very unhappy clients and staff. 

Kendra Doula Bentley 

on Facebook

7 years ago

I am an evacuee from Wilmington and ran out of puppy food for my sick 10-year-old puppy! I came in asking to buy one can of food and was denied told I had to have an exam to buy one can of food! I’m low on funds and low on spirit and this has deflated me even more!! I was happy to have our vet fax up her script but the lady at the front desk didn’t even give me the time of day! I can’t afford to pay for an entire vet visit so I can get ONE can of Science prescriptions of food!! I don’t not recommend this place y’all! I’m hea... read more

Sabrina Zoccola 

on Facebook

7 years ago

I got a PAW plan for my kitten here. They charged me for office "visits" that I did not have, and were apparently not included. When I took my cat to get spayed, she got deathly sick, so I took her in again. The front desk lady rolled her eyes and told me I was overreacting. The doctor took her temperature and she DID have a very high fever. But the dr insisted that her getting sick 3 DAYS after the surgery had nothing to do with the surgery itself, and blamed it on me somehow. The cat has never been sick in her life, yet th... read more

Sabrina Danielle 

on Facebook

7 years ago

I got a PAW plan for my kitten here. They charged me for office "visits" that I did not have, and were apparently not included. When I took my cat to get spayed, she got deathly sick, so I took her in again. The front desk lady rolled her eyes and told me I was overreacting. The doctor took her temperature and she DID have a very high fever. But the dr insisted that her getting sick 3 DAYS after the surgery had nothing to do with the surgery itself, and blamed it on me somehow. The cat has never been sick in her life, yet th... read more

Adam Bartoo 

on Facebook

7 years ago

My Pitbull was in a lot of pain, with a swollen leg and 103 degree fever, they wanted to run tests on the day i got paid. They gave me some anti-inflamatory samples and sent me on my way. I took him to a Veterinarian in Mountain City and found out it was a snake bite. He is on a full round of antibiotics, his fever has broke, and his leg is draining all the infection. Nice people at New River, but shouldn't the focus be on the dog in pain, not when I can pay the bill. I have spent over $1500 on one dog i brought there that t... read more

Stephanie Joines 

on Facebook

9 years ago

They only care about their own bank account. I am in town for longer than expected due to a medical issue in my family and ran out of my dog's prescription dog food. This was the third vet I went to in order to buy his food. The other two offered to order it for me with a faxed prescription from my vet at home, but did not carry it. This vet had the food on the shelf, but refused to sell it to me without examining my dog first. Why on earth I would choose to purchase this very expensive food if he didn't need it? I und... read more