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Appalachian New River Veterinary Associates
- Boone, NC
About this business
Location details
218 Wilson Drive, Boone, NC, 28607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Things have certainly changed at this vet. We used to get excellent care here. But in the last two weeks I have called twice with concerns on two of our cats. In both cases they pushed an urgent care visit at an extra charge of $78. That tells me the money means more to them than the animal's welfare. I'm now trying to find another vet. Around the time covid started service at this veterinarian has failed. You try to get an appointment and unless you pay an "urgent care" fee, they won't schedule you, even with the fee appoin... read more
Business response:
Jeff, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We have been offering Urgent Care times to try and accommodate seeing ill patients when we have no openings in our schedule. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Please let us know if we can answer any of your questions. Tina Bennett - Hospital Manager
Let me warn everyone. We took our dog for a simple blood test, was charged over $300!!! My wife waited almost 2 hours before our dog was seen. Then the vet came out to discuss in full about the blood work, it wasn’t even for A DOG! It was for a cat. They didn’t even give us the right blood work and the vet didn’t know the difference between K9’s and Feline. They closed right after the results were given so when we noticed it, it was late on a Saturday so I called Monday morning, then the front desk staff told me I could have... read more
Business response:
Hi Sean, we are sorry to hear you were not satisfied with Matix's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Thank you for taking my call and addressing these issues with me personally. Please let me know if we can be of further assistance and are so happy that Matix is recovering and healthy! - Tina Bennett - Hospital Manager
I give you my dog's shot records, your people try to tell me my dog is not up to date on shots on a follow-up appointment scheduling call. I take out my copy of the shot records and clarify dates that say she is up to date. You tell me I have to come in for a shot she has not had but you literally just saw my dog in office that day with my shot records. You could have done it then. You take my dog in your office knowing that she has ring worm and then refuse to have her back in until she has two negative cultures, which by t... read more
Business response:
Hi Amber, Thank you for your comments regarding your visit. I would like to address some of your concerns, if I may. Yes, Zoey is up to date on rabies and distemper. The only vaccine needed to perform the dental procedure is a bordetella. That was not done at your initial visit due to Zoey's current medical condition. Yes, our dental is more expensive than most, but that is because it includes a pre operative bloodwork, blood pressure, ECG, and dental X-rays. It is not a cosmetic cleaning, but a thorough sedated procedure. M... read more
I give you my dog's shot records, your people try to tell me my dog is not up to date on shots on a follow-up appointment scheduling call. I take out my copy of the shot records and clarify dates that say she is up to date. You tell me I have to come in for a shot she has not had but you literally just saw my dog in office that day with my shot records. You could have done it then. You take my dog in your office knowing that she has ring worm and then refuse to have her back in until she has two negative cultures, which by t... read more
Dr Kreis and all the staff at Appalachian New River are so great!!
Business response:
Thank you for your generous feedback, Nina! Our team looks forward to seeing you and your pet again soon.
ANRVA doesn't care about you, your pets, or their employees. First of all, last year I took my 3 dogs to Dr. Kreis for yearly vaccines & checkups. The veterinary technician handed her the wrong vaccine & Kreis didn't notice until my dog was already injected. She blew it off like it was no big deal & said she would give me a free vaccine the following year & still charged me for that one. This alone was completely inattentive & unprofessional, & I obviously do not trust her to give any of my dogs any vaccines after that mist... read more
Business response:
Avree, we are sorry to hear you feel this way. Unfortunately, we did have to close our boarding facility and did have to downsize our staff. We have attempted to reach out to you on several occasions since August 2019 and have not heard back. Since we could not get a hold of you, we unfortunately had to send your account to collections. If you would like to discuss your concerns further, we ask that you give us a call at your convenience. Thank you.
Frequently asked questions about Appalachian New River Veterinary Associates
How is Appalachian New River Veterinary Associates rated?
Appalachian New River Veterinary Associates has a 4.6 star rating with 750 reviews.
When is Appalachian New River Veterinary Associates open?
Appalachian New River Veterinary Associates is closed now. It will open tomorrow at 7:30 a.m.