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Aqua Living Factory Outlets
- Hot Tub & Pool
- McKinney, TX
About this business
Location details
3001 S Central Expressway, Suite 200A, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was told 4-6 weeks when unordered it it’s been 12 weeks and it just went into production and now I have to wait another 8-10 business days before it gets shipped which takes another 8-10 business days.they were real helpful to take my money.I have called every 2 weeks for updates.it took 3 weeks to get parts to get it into production.You guys should say all this when selling your product.They lie to get your money and then drag their feet to get it to you.Had I know it would be 4 months to get a hot tub I would of went and... read more
Business response:
We apologize for the delay. Unfortunately, in this situation the components for your build were negatively impacted by the supply chain. It is never our intention to provide inaccurate information, but these situations can arise in manufacturing. As such, lead times are presented as estimates. The spa is currently in production; we are eager for you to receive and enjoy your spa!
We bought a spa from this place. Big mistake, piece of *****
Business response:
Unfortunately, we are unable to locate an order with your name, email, or zip code. Please contact customer service 423-349-2900, option 6, and we would be glad to review your concerns.
the $600 upgrade price and a week and a half later still haven't received my tub! I was told I would get the number to the delivery driver. Still waiting for that along with my tub. At this point, I've requested my money back which they charged me 25% of what I put down AFTER the delivery team reached out saying they do NOT do installation, although I ASKED if installation was included with the 500 delivery fee! Upon calling other companies, regarding this fact, I was informed this is something they'd never heard of! Steer c... read more
Business response:
Please reference the invoice and endorsed order confirmation agreement. You agreed to the cancellation terms. Directly referenced with the terms in your order verification is the backyard delivery link that advises: "Please note that our delivery agents are not licensed electricians and will not connect your spa for you, as insurance prohibits them from doing so. We highly recommend that you check the manual specific to your spa to confirm the necessary electrical requirements."
We bought and ordered a swim spa in 2022. It was delivered on2/25/22 it was completely damaged and not what we ordered. We were told if we didn’t accept this exact Spa we wouldn’t get the Chiller system. The ONLY reason we bought from this company, as we live in Az. It was wrong color side panels, missing features we had ordered. When it was delivered it was so unbelievably damaged. It completely looked used. We were told that it went through “bad weather” on delivery and everything that was wrong would replaced and fixed AS... read more
Business response:
Unfortunately, the narrative presented is not an accurate representation of well documented events. The unit has been in use for over 3 years. The skirting panel and vent issues were resolved in May of 2023. When scheduling the most recent case from fall of the same year, repeated attempts to coordinate a service time went unanswered. There was no contact for a year and a half as you enjoyed the unit, while completely ignoring the financial obligations you had knowingly entered in your contract. We are not infallible, but ar... read more
Aqua living is a horrible company. It would take me forever to state everything that has gone wrong . I have continually asked to speak to a supervisor but they seem to have no interest in speaking with me . As of today I’m still waiting for a hot tub cover that fits my hot tub . I urge you not to do business with this company
Business response:
The correct cover was shipped to your local store. The delivery team will contact you to coordinate delivery. Our apologies for the minor delay and we will have a supervisor reach out to you promptly!
Got my tub delivered in May and it was damaged, then it was leaking water, they sent someone to fix the leak and now there’s an electrical issue, still can’t use my spa
Business response:
The spa pack and complimentary filters are scheduled to arrive today, 6/4/25, per FedEx tracking* ************. A service date will be scheduled upon receipt. We apologize for the frustration and are eager to resolve, so that you can enjoy your purchase!
Was told shipment of tub 10-14 days. It has been 23 days and no hot tub, no e-mail and no phone call, on eta. Was told tub was in stock by corp. sale rep, when I purchased the tub. Local sales rep has canceled his phone number. If this is real business it is not a good business.
Business response:
We apologize for the delay in receiving your unit. The spa is shipping FTL and as such, there needs to be a certain amount of product shipping to the local store/shipping lane. We are eager for you to receive and enjoy your spa! An update will be forthcoming. Thank you for your patience.
After just a few years the materials are disenigrating. Reach out for help and got NOTHING. open a service request online and after a few weeks they simply closed it. Went to two different stores - Charlotte and Asheville- and got nowhere. They don't have anyone to service them. Very discouraging to have spent this money and and not get any help.
Business response:
The most recent sales order we were able to locate is from 2019. We do not have any online requests associated with the email you provided, but we do see where there was a case in 2023; the unit was out of labor warranty and we provided a list of local technicians. We are more than happy to honor the warranty as written, but will also offer any assistance we can. Please call customer service at 423-349-2900, option 6.
Had tranquility hot tub for 4 years and have had nothing but trouble with it. Even when it arrived it needed a new pump as it did not work on arrival. The sidewall cracked in the filter area and Aqua living has not/will not return any calls on this. This company does answer warranty calls, and the main tub wall has a crack in it that leaks is supposed to have 10-year warranty on spa walls, and they are not interested in hearing about it. Aqua Living does not follow their warranty as I have had to call on this hot tubs at lea... read more
Business response:
The spa was purchased in 2018. The warranty that was provided at time of purchase included 6 months of labor warranty and 5 years on shell and frame. The last documented contact we have on record is in May 2020. Please contact customer service at 423-349-2900, option 6, with any warranty questions.
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.7 star rating with 309 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.