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Aqua Living Factory Outlets
- Hot Tub & Pool
- McKinney, TX
About this business
Location details
3001 S Central Expressway, Suite 200A, McKinney, TX, 75070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Aqua Living / LPI Inc. Costumer Service is horrible. After my new Kennedy Hot tub was delivered and hooked up to electric, the hot tub will not run. I have submitted several tickets. I'm so disgusted with the support. I can't believe they asked me to open the control panel and start unplugging things and to check all the fuses. Note: Big stickers Warning electrical shock. They stated that I would have to pay for a technician to come and fix the Hot tub, if it's a fuse, because it's not covered by the warranty. Thats a bunch ... read more
Business response:
We apologize for the frustration experienced. Case***** *** ** **** indicate that a service technician is being assigned.
Very frustrating customer service process. The ticket system is a joke, per all the frustrations in other reviews, you can see it’s not the customer that is the problem, it’s their process and poor quality of the hot tub that is the problem. I never leave bad reviews, but the quality of my hot tub and the frustration I have had trying to get things addressed has pushed me over the edge. We all understand you have a process to follow, but when all of your customers say the same thing about your process maybe it’s time to look... read more
Business response:
While we do apologize for the frustration, our service records indicate all issues were resolved during a service visit on 5/13/24. It is also important to realize that the total number of negative reviews and complaints are less than 1% of our customers and do not always reflect legitimate concerns. We are always striving to improve and provide the best experience possible.
Purchased my spa I believe may2023. I reported damage and non working parts just after delivery. Still today I have not had it fixed. My last 3-4 phone calls to the service manager and not one call back. Avoid them at all cost. I’m super *******
Business response:
Our apologies for the frustration. It appears we are in the process of scheduling the final work order for repair as a follow up from the 04/30/24 visit. A representative will be reaching out to you shortly.
Poor customer service, do not stand behind their product. They make you think the issue will be resolved and then “ upper management” declines it!
Business response:
We do stand by our product and the warranty as written. We do require documentation and dialogue to have a better understanding of the whole situation. The vinyl spa cover does have a warranty for 90 days from the date of delivery as outlined in your warranty paperwork.
Bought tub at last fall nothing but trouble ever since, wish I had never made this purchase! I previously had another brand with no problems. Constant hassle trying to get "issues" fixed. Customer service sends you through hoop after hoop with no resolution. OVER IT
Business response:
Additional information is often required for clarity. We appreciate your assistance in providing this documentation.
Hot tub started leaking inside itself in less than a year. Their 2 year warranty only covers parts not labor. So they use the cheapest foreign parts assemble it in the USA and call it American. Wish I bought a different name brand. Over $7000 wasted.
Business response:
We apologize for the frustration, but are honoring the warranty as written and advertised. The tranquility series features a six month labor warranty. We will be more than happy to assist with any components required to repair and are available for any questions.
Our tub stopped working after 6 months. We bought the extended warrantee. They've been making us take photo after photo of the electrical work. It's become obvious they're trying not to cover the issue. Today they said they're trying to get a technician scheduled but may need me to disassemble to hot tubs out panel to get interior shots for them beforehand. Absolutely the worst.
Business response:
There is a process that is adhered to for all electrical related concerns. We certainly appreciate you complying with the request. Parts have been ordered. As soon as they are shipped, you will receive notification and a technician scheduled to your open work order.
I have been dealing with this place for 6 months and have a lemon hot tub for 10 grand that they’re not supporting. The salesperson David put forth significant effort sellling the hot tub but unfortunately didn’t care about post sales support. I took delivery with multiple issues on what I had thought was a premium unit. The LED lights don’t work properly. The speakers play static and loud sounds and don’t function and most importantly the hard cover that they pride themselves upon is unable to retain water when closed. It h... read more
Business response:
A member of our management team has been in contact with the customer. Solutions for all concerns have been preliminarily outlined. We apologize for the frustration and are eager to turn the corner on this experience.
Horrible and belligerent customer service. My hot tub was delivered at night but even in the dark, damage was noted on a panel. Nikki agreed to replace the panel. In the daylight, I noted a sag on one side of the cover but thought it may "puff up" after being shipped. It didn't. It continued to get worse. I contacted Nikki and the response was " that service is not proveded". I found that the cover was cracked through completely, either from shipping or delivery. I contacted Nikki again and received the same response. They a... read more
Business response:
We apologize for the frustration. Your replacement skirting panel is expected 3/8/24, per ***** ********* ************. Your replacement cover has been ordered and should be to you shortly!
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.7 star rating with 312 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is closed now. It will open at 10:00 a.m.