Arbor Pediatrics - North Tatum

Rikka M. 

on Yelp

6 years ago

The pros: Nice location, scheduling more flexible than not, clean facility that's kid friendly, I never had any billing errors The cons: Receptionists aren't professional (They've told me to come on in before w/o getting ANY of my info and I called back once I realized the error to assure my daughter was seen. They don't greet you or your child. They don't notice you leaving and let you know if you need to pay or ask if you'd like to schedule next appt.) The doctors and nurses aren't personable. They never say hi to my chil... read more

Tiffiny D. 

on Yelp

7 years ago

My son had his circumcision done here by Dr Nancy Horlick at two weeks old as recommended. I know they say they aren't always perfect but when we saw It did not look right to my husband or I at all, we took him back a few times a couple months then a year later saying it doesn't look right to us but we were reassured every time that it was good and he would "grow into it." Now 4 years later it still doesn't look right so I took him to a neurologist who told me it was not done right and no he won't grow into it. We are m... read more

Alexis D. 

on Yelp

7 years ago

The doctors are nice enough but their billing practices are shady. They sent us a bill for $120. I paid it and 3 weeks later they adjusted the bill to $110. We overpaid $10. Our frustration is about principle. We've been trying to get our money back and every time we do we get a run around. Our insurance company said this office was trying to bill them for all sorts of extra things that they shouldn't have. We would never go back. If you chose this office I would make sure you double and triple check your bill. Once you pay ... read more

Holly G. 

on Yelp

9 years ago

We had a good experience with Dr. Horlick at Desert Sun Pediatrics as a knowledgeable pediatrician who was kind, patient, professional, and willing to spend sufficient time with each of my children. However, my issues with them include: - Billing me for both a well-child and sick-child visit because my son happened to have a fever during his well-child visit that was scheduled 2 months in advance without telling me it would be double-billed - The office manager not calling me to address my concerns even after I left 2 messa... read more

Megan M. 

on Yelp

9 years ago

Very disappointed in this office. Been going to Desert Sun for over 3 years and have always had a good experience. Brought our newborn daughter in for her first appointment, arrived 10 minutes early as instructed. As we waited in the waiting area, overheard the receptionist answer a phone call with "can you please hold" and then she proceeded to chit chat with a nurse, nothing about work, just casual talk. A few minutes passed and she re answered the phone. We were called back 45 minutes after our appointment time, and then ... read more

Madison C. 

on Yelp

10 years ago

We have seen Dr. DeLucca since 2013 and he is absolutely wonderful. However, we will be switching pediatricians because the office staff is impossible to work with. Very rude each time we come, and there is typically some issue with records that she blames on me. Last time I somehow didn't have insurance anymore and they said I couldn't see the doctor until I paid 65$ up front. I asked if she had called my insurance, she said yes and they had said I am not covered. I called my insurance right there and within a minute of bei... read more

M G. 

on Yelp

10 years ago

I was impressed with this office when I first started taking my children here, but for the last couple of years I've Had nothing but bad service from the office staff and the doctors rushing us in and out. It also takes months to be seen for a well check up. If my child's birthdate is in Jan. I expect to be seen that month not the end of Feb. beginning of March. I will be finding else where to take my children. 

M H. 

on Yelp

10 years ago

Please learn from my mistakes (and my other mommy friends!) This place is AWFUL! A few of the doctors are big vaccine drug pushers (yes, my kids are vaccinated) however the nurses and staff are not even nice human beings! They all need to take courses in how to treat parents and children with kindness and respect. I have 3 kids and went there for almost 8 years and I kept hoping it would get better, the staff, the doctors, the wait times etc. But it NEVER DID!!! There are things being done here that are just unethical. Do yo... read more

Anne P. 

on Yelp

12 years ago

This place is the worst! They are consistently 30 minutes behind the scheduled appointment time. One time after they brought me back to the exam room, I waited over an HOUR for the doctor, he saw him for 3 minutes said a nurse would come right back to do an RSV test and I waited ANOTHER 40 mins before the nurse came in and asked, "Has the doctor been in?"-- Seriously- get your shit together. The last straw was that my husband brought the baby in for a vaccination and wanted him checked out first to make sure he was healthy... read more