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Arbor Terrace Glenview
- Assisted Living Facilities
- Glenview, IL
About this business
Arbor Terrace Glenview offers upscale independent living, assisted living, and memory care in Glenview. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
Location details
4700 West Lake Ave, Glenview, IL, 60025, United States
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My loved one was previously a resident at Arbor Terrace Glenview and everything was very good. We were very pleased with the facility: the sitting rooms, common areas and open spaces for family get togethers. The facility is very clean. I would recommend Arbor Terrace Glenview to other family members.
Business response:
Thank you for sharing your positive experience with Arbor Terrace Glenview. We're delighted to hear that you were pleased with our facility, including the sitting rooms, common areas, and open spaces for family gatherings. It's wonderful to know that you found everything very clean and satisfactory. Your recommendation means a lot to us, and we appreciate your trust in our community. Thank you for choosing Arbor Terrace Glenview for your loved one!
My main issues relate to money. They assessed my mother at a low level of care but then raised that within a month - even though her condition did not change. At the beginning of the calendar year, the rate for each care level increased. Then at her one year anniversary, the rent portion went way up. With all of that, we were then paying a lot more than what we expected when we signed on. I complained and they reduced all of it somewhat. Anyway, maybe this happens everywhere. But it is an issue. Once an elderly person gets s... read more
Business response:
Thank you for taking the time to leave us this review. We appreciate your feedback and Laurine O'Donnell, our Executive Director, would like to speak with you further about it. You can contact her at your earliest convenience at 224-616-2422.
Most of the time it's a good experience. There are occasions, not many, that you need to point out to staff. But their response is usually positive and corrections are made. With my limited experience with these types of environments, I would say overall it's a decent value. Another place was a little cheaper but for a little more $ you get a better/updated space. You also can transition to memory care in the same building if necessary. It takes time to adjust to senior living. Eventually your parent will adapt.
Mom really likes the facility and the amenities. Only problem is we have to keep up with the staff on the shower schedule. We pay for their assistance and they have missed her days. The family overall likes it, there are only a few kinks but we would recommend the Arbor Terrace Glenview to other families based on our experience so far.
Business response:
Jeff, we really appreciate your positive review! Thanks for taking the time to leave us this information about your experience. Take care!
We've been very happy with Arbor Terrace Glenview. The people are good and attentive. It's on the smaller side, so I feel like everybody knows each other. The nursing care has been very good. The ladies who come and clean her room just do superficial cleanings, but overall the facility is very clean.
Business response:
Thank you—we're happy you found our staff to be so supportive during your experience here at Arbor Terrace Glenview! Please don't hesitate to reach out if there's anything additional we can do for you.
I reviewed Arbor a year ago and continue to only have wonderful things to say. Had 2 parents move in May 2021. Dad passed 2 months later. They took excellent care of him and continue to take excellent care of our mom in memory care- she has had several health scares and they handle everything so beautifully. We are confident she is getting the best care, and everyone is so kind, patient, helpful and have kept staff the same - hard to do during Covid. Would give more than 5 stars if I could. And [name removed] is THE BEST (he... read more
Business response:
Joanne S, we're glad you had such a wonderful experience with us! Thank you for taking the time to share this great feedback and review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Our family had an in person tour and it was such a great experience, it really looked like a wonderful place
Business response:
We're so glad to hear you enjoyed your visit! Thank you for sharing this positive review and feedback. Please don't hesitate to reach out with any additional questions you may have—we're happy to help!
The staff is excellent and will always find the answers to your questions. They come running when they press their button and they are very accommodating. I think it is a good facility and I trust them with my parents. I would recommend to others looking.
Business response:
Deb S, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Frequently asked questions about Arbor Terrace Glenview
How is Arbor Terrace Glenview rated?
Arbor Terrace Glenview has a 4.9 star rating with 56 reviews.
When is Arbor Terrace Glenview open?
Arbor Terrace Glenview is open now. It is open 24/7.