This profile has been claimed by the business owner or representative.
Arbor Terrace Naperville
About this business
Arbor Terrace Naperville offers upscale assisted living and memory care in Naperville. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
I am a friend or relative of a current/past resident From the day I met Christi, Kim and the Director, Christine I knew this was a great place for my mom. Cary, the memory care Director, along with her incredible staff welcomed my mom and our family with the best care! Starting with the front desk personnel, it’s always a great experience when we come to visit. All employees go above and beyond. I highly recommend this facility.
Business response:
Thank you for your glowing review! We're thrilled to hear that Christi, Kim, Christine, Cary, and the rest of our team have provided such a welcoming and caring environment for your mom and your family. It's wonderful to know that everyone from the front desk to our memory care staff is contributing to a positive experience. We appreciate your recommendation and are grateful to have the opportunity to care for your mom. Thank you for being a valued part of our community!
I visited this facility staff went above and beyond and friendly. food was excellent. welcoming, friendly environment.
Business response:
We're thrilled to hear about your positive experience with our staff and the quality of our food. It's our top priority to create a welcoming and friendly environment for everyone who walks through our doors. Thank you for taking the time to share your feedback. We look forward to continuing to exceed your expectations!
I visited this facility I had an in-person tour of Arbor Terrace Naperville. The facility was lovely. Their physical therapy room was a little small and crowded. They have physical therapists on staff. Their activities looked great. It's a two-story building. The people there looked happy. The facility was very clean and fresh. They had some nice people who let me look at their rooms, and they seemed very happy. They had a great activities director. I was impressed with the staff. The woman who was in charge of sales and mar... read more
Business response:
Eileen your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I am a friend or relative of a current/past resident My mom was at Arbor Terrace Naperville. She had been there for at least two years. For the most part, the overall experience was good. The staff was very nice. However, the food was not great. There really wasn't any individualizing for her diabetes. The reasoning we got was as they're in assisted living, they're able to pick off their own menu and they should know what they can eat and can't eat, but they didn't have a diabetic menu. They would bring a snack cart around e... read more
Business response:
Hello Maggie, we appreciate your feedback. Thank you for bringing this matter to our attention. We regret your negative experience and will use this as an opportunity to improve. If you're willing to discuss this further, please reach out to our Executive Director Lynn.
I am a friend or relative of a current/past resident My mom came here in August of 2018. She was 94 at that time. We were skeptical to put her in senior care, and reluctantly did so. What has transpired has been nothing short of a miracle! Her care EXCEEDS all expectations!! She is so well cared for, always clean, well fed, and kept very busy! Her caretakers treat her like their own mother. They are knowledgeable and creative, extremely hardworking, and so personable. This facility is solidly managed at every level. Each dep... read more
Business response:
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I am/was a resident of this facility I have lived here at Arbor Terrace for 2 and a half years, and I have not been unhappy for a second since I moved here. (Minus the time we had to quarantine, but that wasn't their fault!) When I came in to tour with my son, the first thing I noticed when I walked into the lobby was how clean and new looking the community was. My name was on a sign at the front desk and Alex stood up and shook my hand and greeted me like an old friend. I was living in a townhome by myself before this and m... read more
Business response:
Hi, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I am a friend or relative of a current/past resident We moved our 95-year old Mom to Arbor Terrace (Assisted Living) last spring, after being very unhappy with her previous Assisted Living Facility. What a difference this has made for her and for us. It's a beautiful, comfortable, and very clean facility. The team is highly professional and engaged with their residents and families. Our Mom needs assistance with some daily living tasks, and the nursing and care team have been terrific (especially Ahaliya who has a remarkable... read more
Business response:
Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you or your mom; we are more than happy to help!
I am a friend or relative of a current/past resident My mom lives at Arbor, the staff is please t and very helpful and accommodating. The facility is kept clean. I have a family member who works for another senior living community and when he came to visit my mom he was impressed with the staff and cleanliness. That says a lot.
Business response:
Hello, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!
I visited this facility I personally have not lived here but a friend has. Arbor Naperville is beautiful community Recommend to anyone looking for first class senior living accommodations in Naperville area
Business response:
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Frequently asked questions about Arbor Terrace Naperville
How is Arbor Terrace Naperville rated?
Arbor Terrace Naperville has a 4.9 star rating with 109 reviews.
When is Arbor Terrace Naperville open?
Arbor Terrace Naperville is open now. It is open 24/7.