Arhaus

Sandi Harman 

on Facebook

7 years ago

Wish I had read the reviews before we placed our order. Poor reviews are spot on. After 5 emails, 1 call to the corporate office, 10 calls to the store and 1 returned call, my issue still isn't resolved. 

Drew Patrick Kelley 

on Facebook

10 years ago

Horrible experience!!!!!!!!!!!! Purchased a couch and two chairs from the Alpharetta Store. The delivery was three hours later than promised and when the delivery man left our house he hit the security gate keypad. We promptly called and reported to the store. The charge to fix it was $ 596.00. The delivery was made by a third party that Arhaus contracts. Arhaus refused to pay and the delivery company also refuses to pay. I have made several attempts to rectify this and no one will refund us. We will NEVER purchase fr... read more

Saeid Khansarinia 

on Facebook

10 years ago

One of the worst experiences we have had ordering furniture. They promised our chairs will arrive at a 6-8 weeks, made in North Carolina. I made several calls to see when the chairs will arrive. Each time spoke with a manager, who promised to call me back the next day. I have yet to receive a call from any of them. I finally was contacted by the District Manager, who apologized but No Chairs!! Oh well, lesson learned. Is NOT amazing how they act like they care about you when they want your business, but once the order is in,... read more

Ginny Priestley Moody 

on Facebook

10 years ago

I am extremely disappointed in my experience buying a sofa from Arhaus. After Arhaus tried to deliver a badly damaged sofa and then failed to show up on their rescheduled delivery date, I am left with no sofa, no idea of when I will receive the sofa I've already paid for, and multiple wasted days waiting around for Arhaus. Customer service has been very unapologetic and basically blamed me for their problems. This will be my last purchase from Arhaus.