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Aristide | Mansfield
- Wedding Chapels
- Mansfield, TX
About this business
Location details
570 N Walnut Creek Dr, Mansfield, TX, 76063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | 8:00 a.m. to 12:00 p.m. |
April 3, 2021-280 guests. While we had staff tunrover during our 15 months of planning, our final contact (Kaci) was a blessing...organized and responsive. The venue is beautiful. The general housekeeping could be improved. We had to dust common areas. Recent renovations contributed to that. However, there is no one to take care of general housekeeping, even throughout the event. Trash cans were overflowing and empty soap dispensers in the restrooms for example. We had the venue from 11 am until 12:30 am. Our ceremony was at... read more
Business response:
Victoria- We hate to hear that you feel you received anything less than an exceptional experience. Our staff worked tirelessly to accommodate every request regarding your event. While our account of events is very different, we wish you all the best as you begin this new life chapter.
Don’t get me wrong this venue is absolutely gorgeous and well I’m glad we booked this place for my wedding because of it being so gorgeous I was very very aggravated as a bride because the person I was dealing with for almost a year of my engagement left to a new place and I had to deal with a whole new person two months before my wedding but that being said things they were promised to me did not happen they tried very hard to make my bar selection to what I had been promised it was but it was not fully what I was promised ... read more
Business response:
Thank you so much for your review, Ashlee! We hate to hear there was a breakdown in communication but know that as a team, Kayla and Kaci did everything they could to accommodate each request, including working with you on all aspects of your bar selections. We hope you were overall, you were able to create beautiful, lifelong memories. Congratulations!
The only good thing about this venue is the venue's beauty, however the service is just terrible. I was also a COVID19 bride and had to reschedule from my original 3/29/20 date and they would only let us choose from summer dates, which were not only miserable due to the 100 degree weather, but COVID19 pandemic would not have passed by summer leaving us with worse pandemic conditions. They stated they would not give us our money back at all if we didn't reschedule to an available date of June - August. Our new date became 7/1... read more
Business response:
Thank you for sharing your feedback during this unprecedented time. Our world has changed with unbelievable speed due to COVID-19, and we are committed to working with our couples to find an alternative solution to celebrating their special day. We apologize that you feel this way and for any miscommunication when it came to the details of your wedding. We have taken steps to improve our internal communication and we appreciate you bringing this to our attention. We hope that you still enjoyed your special day and we wish yo... read more
The venue is gorgeous and the staff was nice and responsive and I was really looking forward to the wedding. Unfortunately, Walters Wedding Estates has a really poor policy around COVID-19 rescheduling. Our original date was April 25th, and around a month before the wedding the state/county went into lockdown and events were not allowed to be held. I was relieved that the venue was going to allow us to reschedule but disappointed that my spring date was now going to be in the middle of the Texas summer (August 1st). Unfortun... read more
Business response:
Thank you for taking the time to tell us more about your experience, especially during this unprecedented time. We understand the stress and disruption this global pandemic is creating for people all over the world, and especially what that means for our couples. Our goal is to remain flexible in working with our couples whose special day has been impacted by COVID-19. Should you have further questions, please reach out to our team at info@aristideevents.com
Upon touring Aristide Mansfield, I fell in love. The grounds were beautiful, and the staff was very welcoming and friendly. We were presented with their prices and it seemed expensive but worth the saved stress as it is an all-inclusive venue. After having my reception with 250 guests, I would not recommend this venue to any bride hosting a reception for more than 200 people. Throughout the 6 months that I spent planning with Aristide, I had three different event coordinators assigned to me. This led to miscommunication and ... read more
Business response:
Hi Kelsey, Thank you for taking the time to write a review. We apologize that you feel this way. We would be happy to discuss your concerns and we greatly appreciate your feedback.
It has taken me awhile to calm down before I could write an objective letter of warning to anyone thinking of using Hidden Pines Chapel or any of Walters Wedding Estate venues. They truly care only about getting your money and nothing of customer service or fulfilling a couples wedding. My son and his fiancé saw the Hidden Pines venue and put down a deposit for a February 2018 wedding date in January of 2017. My son and his fiancé started attending the events at HPC to meet and select the different vendors. We and her parent... read more
Business response:
Hi Tracy, Thank you for taking the time to write a review. We truly apologize that you feel this way. As we’ve said in our previous conversations, we always recommend our couples to purchase Event Insurance in case of unexpected events. We assure you that we did the best we could under these circumstances and we did deliver an event that was contracted. We wish you and your families all the best. Hidden Pines Chapel Management
My Fiancé & I had the worst experience at this venue, read all the bad review before you look at the good ones! They are holding our deposit! They aren’t willing to work with you when you are willing to work with them. We are business owners ourself and WE DO NOT DEAL WITH PEOPLE the way they deal with their customers. They will do anything to get money out of you! FIND ANOTHER VENUE.
Don’t have you event here! They will lie to your face and act nice but really all they want is to suck any penny out of you. FOR sure will never deal with this company ever again. I’ll make sure no one I know books this. My friend had a terrible experience and now so am I! Stay away. They are going to respond back and say that She wanted to cancel but that was the only choice they gave her, after the choice of wasting her money on useless options like adding hours which the whole point was to take off. They will respond back... read more
Just like many, the first thing I did was read reviews and visit this venue. BUT PLEASE BE WARNED! DO NOT BOOK THIS VENUE. They are not willing to work with you nor even try to communicate correctly. There is no communication between the staff. I booked this venue so excited and happy to have my wedding there but I WAS SO WRONG! AFTER I SIGNED THE CONTRACT, everyone took back every word they told me. THEIR contact is so strict and unreasonable. My Venue total came out to over 9k and all I wanted to do was take out additional... read more
Business response:
Hi Dina, We sincerely apologize that you feel this way about our venue. We are happy to discuss your concerns over your cancellation via the phone. Yes, the contract that was signed does outline that if the wedding is cancelled the deposit is non refundable. Our team is very transparent about our contract policies. As a company, we highly recommend wedding insurance is purchased to cover when unexpected circumstances occur. We did release you from any further payments and are doing our best as a business to assist you with t... read more
Frequently asked questions about Aristide | Mansfield
How is Aristide | Mansfield rated?
Aristide | Mansfield has a 4.5 star rating with 608 reviews.
When is Aristide | Mansfield open?
Aristide | Mansfield is closed now. It will open at 8:00 a.m.