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Arrowhead Cadillac
- Car Dealers
- Glendale, AZ
About this business
Location details
8310 W Bell Road, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I picked up my car after having the dashboard installed to discover my white leather was covered in oily black fingerprints all over! I asked for them to clean it which they ghosted me..had to get a detail as the oil would not come off with a wash cloth.
Car got towed in cause rear differential broke mounts. Thought we could get a loaner car from them so didn't even think to ask. I finally do and was told they have none. Had my car for almost a month borrowing and paying for rides. Finally it gets done and we show up to get it. Lady is separating dealer plates on the counter im assuming their rentals? Then our service writer after knowing who I was says to me and my wife " ooo your here for the car you been dy**g for"??? That really p***ed me off of course we want it back we... read more
Business response:
Your feedback is invaluable to us, and we understand your disappointment. The situation you've described falls far short of the professional experience we strive to provide. Please contact Robyn Schluter, our Customer Service Manager, at 623-473-6520 so we can address these concerns directly and work toward a resolution.
Ron was incredibly rude and told me he had to keep my car for a day. He then proceeded to tell me that I shouldn't have booked it through the app; instead, I should have called. However, his boss intervened and did his job.
Business response:
Your feedback is invaluable to us regarding your recent service experience. We understand your frustration, and are glad to hear that management was able to step in. Your experience highlights important areas where we can improve our customer service approach and booking procedures. We would appreciate the opportunity to discuss this matter further. Please contact Robyn Schluter, our Customer Service Manager, at 623-473-6520 so we can address your concerns directly.
Didn't have what I wanted. Tried to sell me something I did not want
Business response:
We understand that finding the right vehicle is a highly personal decision. Our team works to present available options that align as closely as possible with each customer's preferences and inventory at the time. We remain committed to a consultative approach that respects individual needs and priorities. Please contact Robyn Schluter, Customer Service Manager, at 623-473-6520 so we can further discuss your experience.
Horrible! I wouldn't even give it a 1 star! The service technician by the of Dan is beyond rude! Also on another visit the service technician by the name of Jim tried arguing with me saying i didnt have an appointment when i had a text message confirmation
Business response:
We're disappointed to hear that your interactions did not reflect the respectful and organized experience we aim to provide. Our service team's intention is to communicate clearly and treat every guest with courtesy at all times. Feedback like this helps us reinforce expectations and improve consistency across visits. Please reach out to Robyn Schluter, our Customer Service Manager, at 623-473-6520 so we can review this with you directly.
Excellent always complete job. Great dealership thank you this is too long of a reply to fill Out x x x x x. C c x c x x.x. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Business response:
Thank you for your positive feedback! We're pleased you're satisfied with our thorough service and appreciate you taking the time to share your experience. We look forward to serving you again at Arrowhead Cadillac.
I didn't like having to replace my tire ;-(
Business response:
Thank you for your feedback! We understand tire replacements can be inconvenient, but we're glad we could help get you back on the road safely. We're here whenever you need quality service for your vehicle.
Service on vehicle was good. Then the car sat waiting for me to be notified that it was done. I could see my car for at least 30 minutes before I was notified that it was ready. Not acceptable!!!
Business response:
Thank you for sharing your experience with us. We're pleased to hear that the service work on your vehicle met your expectations. We understand how frustrating it can be to see your car completed and ready while waiting for notification. Communication timing is clearly an area where we can improve our process. Your feedback helps us recognize where we can work to enhance our customer experience, particularly in ensuring timely updates when service is complete. We truly value your input as it allows us to better serve you and... read more
Frequently asked questions about Arrowhead Cadillac
How is Arrowhead Cadillac rated?
Arrowhead Cadillac has a 4.7 star rating with 5,920 reviews.
When is Arrowhead Cadillac open?
Arrowhead Cadillac is open now. It will close at 8:00 p.m.