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Arrowhead Cadillac
- Car Dealers
- Glendale, AZ
About this business
Location details
8310 W Bell Road, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
sirius xm not working. We were in touch with them, they have my CC #. Now what Old people don't remember sxxt have no idea what buttons do what. Suggestion write a short pamphlet regarding. There's no sticker on inside of widow when it needs to be serviced. I dont go by the book provided by Cadillac, i do it sooner.
Business response:
Thank you for taking the time to share your feedback. We understand that technology features like satellite radio can sometimes present challenges, and we appreciate you reaching out to SiriusXM directly to address the service issue. Your suggestion about creating user-friendly materials for vehicle features is valuable input that shows your thoughtfulness for other customers who might benefit from simplified guidance. It's great to hear that you take such good care of your vehicle with proactive maintenance scheduling. Your... read more
Second time car was in problem still not fixed
Business response:
Thank you for sharing your concerns about your vehicle's service. We understand your frustration, as this is far from the level of service that we strive to provide. Please reach out to Robyn Schluter, our Customer Service Manager, at 623-473-6520 so we can work towards a resolution.
Too long of a wait,,,,,,,,,,,'kkkkkk
Business response:
Thank you for your feedback and patience during your visit. We appreciate you choosing Arrowhead Cadillac and for taking the time to leave us a positive review.
Charged for a diagnostic service that I had already informed them of. The issue before they looked at it.
Business response:
Thank you for letting us know about your recent visit. We understand how frustrating it can feel to be charged for a diagnostic when you've already explained the concern ahead of time. Your comments help us evaluate how we communicate about service charges and expectations so we can better support guests throughout the process. If you'd like to go over the details together, our team is here to help. Please reach out to Robyn Schluter, Customer Service Manager, at 623-242-5838.
Service advisor smelt like alcohol
Business response:
Your feedback is important to us, and we understand your concern. This situation does not reflect the high standards we maintain for our team members. Please contact Robyn Schluter, our Customer Service Manager, at 623-242-5838 so we can discuss your experience further.
When I picked up my car the inside of my escalade had grease everywhere. I told my service writer and he sent 2 guys to clean it but they didn't do a very good job at all. I went home and cleaned it myself.
Business response:
That's not the level of care or attention to detail we strive to provide, and we truly regret that we missed the mark. We'd appreciate the opportunity to make things right and learn more about your experience so we can prevent this from happening again. Please contact Robyn Schluter, our Customer Service Manager, at 623-242-5838 at your earliest convenience.
I like having a dedicated person to work with. I am frustrated that only 1 of 4 repairs were completed in the two weeks they had my car.
Business response:
We are thrilled to hear that you appreciate having a dedicated person to work with. We understand your frustration regarding the incomplete repairs during your recent service visit. Having your vehicle for two weeks and only completing one out of four needed repairs falls short of the efficient service we strive to provide.
Non existent customer service, I moved my service to Earnhardt after many bad experiences at Arrowhead.
Business response:
Providing attentive and helpful customer service is our top priority, and it's clear we fell short in your case. Please reach out directly to Robyn Schluter, Customer Service Manager, at 623-242-5838.
Waited 4 months To get my Car back Poor Communication Skills Tried to charge Me $600 to get my car back After I was Told Part Was On Back order After I Agreed To Pay $2800 For All Three items Once Part Came My Price Doubled From $2800 to $5800 I Can't get my car back Till Bill is paid, Saying I'll need Just A Wire To My Camera So Two Modules A Camera and A Wire $5800 no way, Happy they went thru the Recorded calls it Came To Be True $5800 was never discussed
Frequently asked questions about Arrowhead Cadillac
How is Arrowhead Cadillac rated?
Arrowhead Cadillac has a 4.7 star rating with 5,920 reviews.
When is Arrowhead Cadillac open?
Arrowhead Cadillac is open now. It will close at 8:00 p.m.