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Arroyo Pinion Hotel, an Ascend Collection Hotel
- Hotels
- Sedona, AZ
About this business
Location details
3119 W Arizona 89a, Sedona, AZ, 86336, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you kindly for taking the time to let us know how we did. We would appreciate a second chance to improve your experience with us. Safe travels on this journey of life!
Excellent customer service. Nice hotel for families. Old room . AC noise and old .
Business response:
Dear Patrick, Thank you so much for choosing Arroyo Pinion Hotel, an Ascend Hotel Collection Member. While we're thrilled that your overall stay was pleasant and that you found our staff to be friendly, we regret to have fallen short in other aspects of your visit. Your concerns regarding the AC and potential for renovations have been noted and will be kept in consideration moving forward. It was a pleasure to have you with us, and we hope to welcome you back soon!
Disappointed accommodations I would rate this hotel 2 Star, but the staff was friendly outgoing and amazing. Therefore 3 star. The property doesn’t look like the photos. Maybe it did 5 years ago, but everything about the hotel is dated and feels old. Not worth the price charges per room.
Business response:
Thank you for sharing your comments on your recent visit with us. First off, it is lovely to hear that you appreciated our friendly and helpful staff members. Our team works hard to keep our facilities updated, and we will take your concerns into consideration as we continually look for ways to improve. All the best to you, and we hop to see you again soon!
Business response:
Thank you kindly for taking the time to let us know how we did. We hope you will give us a second chance to improve your experience in the future. Save travels on this journey of life!
The pictures make it look like a resort. It is ok but for the price I expected more
Business response:
Dear Angela, Thank you for your feedback. We will take note of your comments so that we may be able to provide more accurate photos of our accommodations moving forward. Hopefully, you'll consider giving us another chance in the future, as we are more than confident that we can provide a stay that is nothing short of stellar.
Customer service at reception wasn’t great
Business response:
We give you our sincerest apology and wish we could have more insight into how our staff has failed so we can better resolve the issue. Please let us know in the future how we can improve your stay.
Business response:
Thank you kindly for taking the time to let us know how we did. We hope you will give us a second chance to improve your experience in the future. Safe travels on this journey of life!
Clean, quiet hotel with easy parking.
Business response:
Thank you for the stellar review! Here at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, our goal is to provide every guest with a clean and comfortable environment, and we're thrilled to have done that for you. It was an absolute pleasure to host you, and we would love to have you back.
Given the price, we thought this hotel would be at the top of the "choice" hotels. Unfortunately, it was similar to a worn Comfort Inn. The pool was never clean, the room was standard, people were not noisy but the doors slammed alot.
Business response:
Thanks for choosing Arroyo Pinion Hotel, an Ascend Hotel Collection Member. While we're grateful to receive your high rating - we apologize for not meeting all of your expectations. We will be discussing your comments about the pool, your room quality, and the noise level immediately. Please consider staying with us again so we can demonstrate our true value.
Frequently asked questions about Arroyo Pinion Hotel, an Ascend Collection Hotel
How is Arroyo Pinion Hotel, an Ascend Collection Hotel rated?
Arroyo Pinion Hotel, an Ascend Collection Hotel has a 4.2 star rating with 1,753 reviews.
When is Arroyo Pinion Hotel, an Ascend Collection Hotel open?
Arroyo Pinion Hotel, an Ascend Collection Hotel is open now. It will close tomorrow at 12:00 a.m.