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601 Jones Ferry Rd, Carrboro, NC, 27510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We lived at Ashbrook for almost two years and overall were relatively happy with our experience. We ended up moving out so we could upgrade the quality of our apartment, be closer to where we work, and have access to better amenities. Pros: Relatively inexpensive for the size, quality, and location of the apartments. Pretty quiet -- mostly families, grad students, and working people. Extremely fast bus ride to campus on the JFX and back on the JFX and CPX. Particularly nice if you get an apartment backing up to the fore... read more
Business response:
Thank you from all of us at Ashbrook for taking a moment to share your positive rating! Our team relies on thoughtful and detailed feedback such as yours so we can understand what we are doing right and what areas of our service and community need improvement so we really appreciate the comments you've left behind. If you ever need anything, please do not hesitate to reach out to us.
Great complex. Clean. Safe. Little noise. Staff is responsive. Rent is comparatively inexpensive. Convenient location for work and for activities. Little noise from neighbors. Pet friendly. Much better than other apartments in the area I have lived in.
We love it here...we moved from Berkshire Manor to these apartments and are wanting to stay at Ashbrook forever!! I love the patio, the location, the windows, the wooded floor style, just everything is perfect! We have a 2 bedroom 2 bath and its worth the price which is reasonable! People complain about the parking passes that just came in affect, but they are very clear that if you have a guest to make sure they have a pass on their dash!! It makes the place better for the residents to keep their parking spots close. Also t... read more
Business response:
Thank you so much for your five-star review of our community here at Ashbrook Apartments, Kimberly. Our team appreciates you submitting this, and we're glad to see that you're having an incredible experience with us. We're always dedicated to making this place a comfortable one to live at, so please feel free to reach out to us in the future if you have any questions or concerns about anything!
First things first: I was not asked or compensated to write this review. I say this because I notice that the other two reviews so far were written just a couple weeks ago. When I was researching apartments, to me that always suggested that there was a "write a review for us and we'll give you a giftcard" campaign, which often happens. I'm writing this review because I am SO IMPRESSED by the management at Ashbrook. They have always been remarkably responsive and accommodating. Repairs are handled same day and followed up wi... read more
Proceed with caution! Or, if you've already encountered the challenges and attitudes I suffered at Ashbrook Apartments, you'll find in this review the evidence you need to confirm any feelings you may have to avoid this place altogether. My first run-in with Ashbrook Apartment management, after being a model tenant for three years (2016-2019), was when I submitted my intent to move. That's when they tried to change the termination terms of my lease to the tune of $546.39 being improperly charged to me. After a couple of ema... read more
Please be careful of positive reviews since they do give incentives for positive reviews. You know people will do almost anything for money! During my stay here, I called this this place "Assbroke Appartments" since that's what you become with all the hidden fees, dealing with broken items (yourself), and bugs. Everything is nice here except the apartment. "From the Manager's Desk We recently started a special incentive for residents to receive a $10 Starbucks gift card when your feedback and reviews were posted to our main... read more
I'll start by telling everyone that if you want to throw your money down the drain then move here. I only rented this as a 6 months short term rental thinking that i wouldn't be charged absurd amounts of money for electric and sewer. I now bought a new home and will tell you that the electric and water bill is literally half the amount I was paying for half the square footage. Each moth it seemed like my sewer bill was jumping. Each month I paid $90 for sewer and for electric I paid $120-150. The windows at this apartment i... read more
Business response:
Daniel, we are sorry to see that you were not satisfied with your stay here. Our community strives to provide fair pricing for our homes based on a competitive market. Utility costs are based on individual usage and are not under our team's direct control, but we understand that sometimes these fluctuating charges can be frustrating. The maintenance of our homes and comfort of our residents are of the utmost importance to us but it seems as though the level of service you've experienced does not meet the high standards we ha... read more
I lived here during law school and had the worst apartment experience of my life. The apartment itself was falling apart. The ceiling leaked pretty regularly, the AC broke in the middle of August and it took a week to fix. The ancient hot water heater broke in March, leaving me without ANY running water for almost a week. Maintenance would just drop by without warning or notice, even after repeated requests that they let me know so I could make sure the dog was in the crate. Which brings me to my next point: this is NOT a d... read more
Most of my experience at Ashbrook was great, but almost everything has gone dramatically downhill over my last 6 months there. This is for a few different reasons: multiple changes in management, excessive rent increases, and poor experiences with the office staff upon move out. In the two years that I lived at Ashbrook, we went through I think 3 changes in management. This can be frustrating, because billing can change, lease agreements can change, etc. There's a lack of stability in your staff and there's an uncertainty ... read more
Business response:
We're sorry to hear that your time in our community hasn't been to your liking, Michael. Our team aims to give residents comfortable lives, and we apologize if we missed the mark with you. We thoroughly research the market to provide fair pricing on our homes. We try our best to prepare residents for potential fees upon moving out. Ultimately, additional charges are dependent upon the condition of the items in your home. If you feel as though you were unfairly charged, please give us a call to further discuss our evaluation,... read more
Ashbrook has a 3.9 star rating with 139 reviews.
Ashbrook is closed now. It will open at 11:00 a.m.