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Ashbrook
- Apartments
- Carrboro, NC
About this business
Location details
601 Jones Ferry Rd, Carrboro, NC, 27510, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Enjoyed my stay! In my stay at Ashbrook I truly enjoyed living there. The maintenance staff is responsive, the grounds are kept clean and the area is safe. You can tell how hard everyone works to make sure the property is maintained. I had to leave earlier than expected due to an issue out of everyone’s hands and Danni and Ashley in the office were understanding, gracious and worked with me through the process and I couldn’t be leaving more satisfied than I am. Also the layouts of the apartments and price are a steal for thi... read more
Initial Thoughts - Just What We Needed! My husband and I moved here almost 2 months ago, and the staff have been amazing ever since the first tour. Kat is so nice and always remembers our names. They seem to be pretty organized in the office for the most part. Maintenance requests are dealt with usually within only one day, and the maintenance man Jimmy is very nice and knowledgeable. The apartment was very clean and painted nicely when we moved in, mail packages have been easy to receive through the office, there are free t... read more
Business response:
We're simply delighted you and your husband feel so at home in our community! We are so happy to hear that our team’s friendly demeanor and excellent service have been part of your positive experience and it’s wonderful that you have so many reasons to be happy here. Feel free to let know if there's anything you need assistance with in the future and until then, we wish for you to have many years of continued satisfaction in your home.
Average but costly Ashbrook started renovating there apartments and the look just ok. Mine has not been renovated and I don't want to move everything out and put it in storage just so that I can get an up grade and a higher price. I have been here 6 yeRs and the management has changed at least 8 or 9 times. I'm ready for a change.
Proceed with caution! When I submitted my intent to move, they tried to change the termination terms of my lease to the tune of $546.39 being improperly charged to me. It took multiple emails from me to implore them to comply with the original terms of my lease before they finally did. Then, my final account statement was incorrect, favoring Ashbrook Apartments by $333.47. (They claimed I owed $216.07 when, in fact, they owed me $117.40.) My complaints – and my calculations – were dismissed, and I was threatened with my acco... read more
Business response:
Thank you for taking the time to review our property. All our residents are important to us, and we want your experience to be excellent from move-in to move-out. We sincerely apologize for the inconvenience the situation with your move-out and refund caused you. According to our records, your refund was issued in July as soon as our corporate team learned of the errors on your account. The manager at the time of your move-out has been let go, and we have a new manager in place. We found a number of errors occurred during th... read more
Terrible Many other apartments to choose from in same area. Roaches and mice. Way to expenses for what you get. You will be extremely dissatisfied.
Business response:
While we appreciate you taking the time to rate us, we're sad to see you haven't been happier with your experience. We do apologize for any inconveniences you have experienced in regards to pests, however, we can assure you that our team is always available to provide additional pest control services.We understand you don't have a high opinion of us at this time, please give our office a call as soon as you can.
overpriced and falling apart I had a terrible experience living at ashbrook. The apartments are low quality and extremely overpriced and the office staff-- Bethany and Nicole--were appallingly rude and unprofessional during every interaction. The apartment has absurd rules and regulations. You need a parking pass for yourself and your guests at all times. A tow company literally prowls the parking lots waiting to boot cars without passes which is a huge inconvenience if you're having friends over. You need a pool pass to acc... read more
Business response:
We are sorry that you had a bad experience at Ashbrook Apartments! While we appreciate all reviews, we can't help but disagree with your characterization of our community. Our staff works very hard to make Ashbrook a beautiful comfortable place for everyone to call home! There is new management onsite (and new policies in place). Please come by the office or give us a call at your earliest convenience so that we can learn more about any concerns you may have, and address them individually.
Frequently asked questions about Ashbrook
How is Ashbrook rated?
Ashbrook has a 4.2 star rating with 122 reviews.
When is Ashbrook open?
Ashbrook is open now. It will close at 6:00 p.m.