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Asher Point Independent Living of Bartlesville
- Retirement Homes
- Bartlesville, OK
About this business
Location details
2633 SE Mission Dr, Bartlesville, OK, 74006, United States
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Our loved one is doing just fine since moving into Tallgrass Estates. The staff are very friendly and have been very helpful with the move to Tallgrass. They are very caring and doing a great job with our loved one. There is a lot to do at the community with a number of activities for the residents to enjoy. Our loved one is enjoying the variety of food offered. The community is decently clean but could use some attention. The windows are very dingy and you can barely see outside. There is rotting wood on the exterior of the... read more
Our family was truly fortunate to find Tallgrass Estates for our 95 year old aunt. The comfort and assistance with meals and housekeeping is fantastic. It feels like family when we enter the facility to visit aunt Mary.
We were very impressed with this facility.We are hoping to be able to follow through with placement.My husband said he would move there himself.Staff was very helpful.
The facility was always raising the rent, and kept changing things in the contract after you signed it. The residents were very nice, some staff members were pleasant. You were pretty much on your own. They said they offered light housekeeping but you were lucky to get it due to them not being able to keep staff. Meal times, a lot of time they would run out of things wouldn't have enough for everyone. If you didn't like some that came with the meal you weren't able to take it off!
Business response:
Hi there! We appreciate you taking the time to leave a review of Asher Point Independent Living of Bartlesville. As we operate by a resident-first philosophy, input like yours helps us to improve. At our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from current and former residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, Laura Cl... read more
I had planned to move in to Tallgrass Estates, but ended up moving to another state to be closer to family. And unfortunately they won't give me a refund. I've spoken to them on several occasions and heard all kinds of excuses, but they just won't give me my deposit back. During the tour, their sales person was so nice to me. But it didn't seem like they had a lot of staff to support their residents. And it has been such a struggle trying to get my deposit refunded.
The reason for the low overall score, was that when they initially interviewed our loved one they knew he was a smoker and we even paid extra for that additional charge. When he moved into the community they were border lining bulling him to stop. We opened his windows and bought the top of the line air purifying system, and yet they still came into his room unannounced telling him to stop. That was the bad experience, however the good experience we had was that they were very caring, attentive and understanding.
The nursing company that comes in found my dad on the floor and put him back in bed and never called me about it. He was septic and had to be taken to the hospital, so that was really frustrating that no one ever called me. They told me that I needed to pay for 30 days after we moved him out of the facility as well. They never gave us a monthly bill so we did not know how much we needed to pay and then they would charge us late fees. Overall, it was not a good experience and I would not recommend.
Our apartments are only being cleaned every 2 weeks and then it's hit and miss. We pay for weekly cleaning , but no adjustment in rent, we are paying for something we don't get. The food is being complained about by many residents, not just the quality but it is so slow getting here,it's often cold. Your last letter said we would still receive daily snacks but that hasn't happened for over 2 months. We are supposed to wear masks, several do not, but management ignores it. People are moving out because we are not getting what... read more
Management constantly changes their story every fifteen minutes, and husband and wife team can't keep their story straight. Dingy floor and leftover food on carpet in dining room, laundry rooms always tied up by housekeeping staff, Activity Director makes excuses all the time, has residents playing childish activities, and won't make the time for a bus ride other than to Walmart. Maintenance men come and go, cannot get any work done for doing work on empty apartments, which always seem to get new carpet. Elevator shuts down ... read more
Business response:
Thank you for your feedback. We are sorry your experience with Tallgrass Estates has not been a positive one. We will address these concerns with maintenance and housekeeping, as Holiday Retirement wants to provide clean, safe living spaces for our residents. Again, thank you for your feedback.
Frequently asked questions about Asher Point Independent Living of Bartlesville
How is Asher Point Independent Living of Bartlesville rated?
Asher Point Independent Living of Bartlesville has a 4.3 star rating with 85 reviews.
When is Asher Point Independent Living of Bartlesville open?
Asher Point Independent Living of Bartlesville is open now. It is open 24/7.