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Asher Point Independent Living of Round Rock
- Retirement Homes
- Round Rock, TX
About this business
Location details
310 Chisholm Trail Rd, Round Rock, TX, 78681, United States
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Nice facility with some feeding problems according to residents. Staff very friendly, lovely grounds.
This facility is just an apartment building that houses elderly people. They don’t have 24 hr monitoring. They do meals very strangely which takes about 2 hours to feed everyone. Their housekeeping is lack luster or non-existent. My mother had to beg to get someone to clean her apartment. This is supposed to be a feature for all residents. But seems to not happen. Overall, we did not like it and wouldn’t recommend this place. We have since moved her to another facility.
Business response:
Hi Allison! We appreciate you taking the time to leave a review of Asher Point Independent Living of Round Rock. As we operate by a resident-first philosophy, input like yours helps us to improve. In our community, we take resident care and experience very seriously. For us to learn and grow, we always welcome feedback from former residents and their families. In order to understand more about your feedback, we would like to invite you to connect one-on-one with our Regional Vice President of Operations, [removed name], at [... read more
My parents were not interested in this facility due to the fact that it does not have complete kitchens and the location is a problem due to planned construction in that area.
Business response:
We thank you for the feedback, as it helps us improve our community. However, a low-star review over our community being a bad fit over the kitchen or construction lowers our overall rating that we work hard to keep high. Would you be willing to reconsider the one-star review? Best wishes finding the right community for your parents, and again, thank you for the feedback.
I had to move out when they allowed the resident across the hall from me to smoke in her apartment. Fumes from her smoke filled my apartment and with my breathing difficulties I suffered severe respiratory distress. My health required that I vacate my apartment immediately. The Parkwood Meadows management's attitude was "tough luck" for you. Anyone with significant respiratory difficulties should avoid Parkwood Meadows since tobacco fumes permeate the entire facility.
Business response:
Hi, I'm Katie, I work at Holiday Retirement Home Office First, I'm so very sorry to hear that your experience at Parkwood Meadows was a negative one. I'm even sorrier to hear that you feel as if your concerns were completely dismissed by Parkwood management - we never want any of our residents to feel that way, so I'm escalating your feedback to our Resident Relations department for their review. Although you're no longer a resident, please know that you're still welcome to call them at [removed] if you have anything else to... read more
Frequently asked questions about Asher Point Independent Living of Round Rock
How is Asher Point Independent Living of Round Rock rated?
Asher Point Independent Living of Round Rock has a 4.3 star rating with 158 reviews.
When is Asher Point Independent Living of Round Rock open?
Asher Point Independent Living of Round Rock is open now. It is open 24/7.