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Aspen Dental - Antioch, TN
- Antioch, TN
About this business
Location details
5300 Hickory Hollow Lane S107, Antioch, TN, 37013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
When I came into the office I was in a lot of pain and thank God Ms. Woodland was available. She helped me with the speedy process for it to go very smoothly. Lastly her customer service was amazing and she most definitely deserves a rise we need more of her around. The quality of care I could certainly use that and be back again. Keep up the amazing job team!!!
Went with one painful back tooth, asking for extraction. They quoted $165. for extraction and free exam. Exam was free, then they wanted to remove 9 other perfectly good teeth because, "They'll go bad eventually" and replace with implants to the cost of over $8500.00. They never did anything about the painful tooth.
Business response:
Peggy, we regret that your experience didn’t meet your expectations. Please know that we’ve read your review and will be addressing your concerns with our team to help improve future patient experiences. If you have any questions about your care plan, please don’t hesitate to reach out to the team. -The Customer Service Team
The worst dentist in Tennessee I when there to get implants and I'm a diabetic no one ask me about my Ac1then I told the lady that trying to numb my gums with the shots in my gums because they wouldn't dead it that way she insisted that the shots in my gum would work after about 2hrs with me jumping and bleeding all over the place she decided that she couldn't do II after she cut my gums and drilling because I couldn't be still that happen I July 24 and my gums are still sore so I don't know what to do my gums are messed up ... read more
Business response:
We're very disappointed to hear this, Ronald. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution.
Do Not go here! they will give you false information about your conditions just to get you to spend more money . Was given the wron procedure to the wrong tooth and they failed to take accountability for it. They in fact tried to act like they did nothing wrong. They have yet to contact me from their headquarters after asking to speak with someone over 6 months ago. Agagin, Do not go to ASPEN DENTAL they are horrible.
Business response:
I'm sorry for any trouble you're having. I will pass your message along to the team, so they can address concerns. - Sophia
Have been in for a dental cleaning and a filling. Both appointments had wait times of over 30 minutes with one being an hour. Customer service and service overall was good but this place definitely overbooks for the staff they have currently, which disrespects their patients time.
Business response:
I am very sorry to hear this, Cody. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
I was undecided on whether or not I was going to leave a review for Aspen Dental but their inability to answer the phone or have their locations answer the phone is next level ridiculous. I am unsure how you are suppose to run a successful business while allowing customers to be forwarded to voicemail for days at a time? I went in for a routine cleaning and as I'm sure everyone else reading this review has heard I had "gingivitis" and a cavity. I really wish I would have done my research before because there are plenty of p... read more
Business response:
I'm really sorry to hear this, Jackson. I wanted to let you know that I did pass your feedback along to our Customer Service team so they could address concerns with the team in Antioch. If you would like to speak with them in the future, please let us know. Thank you. - Dawn, ADMI
Terrible. Thought it was a blessing they got me in same day, but just a waste of my insurance use. Gerald was very rude to me when I was explaining my situation after I had to come back in for my X-rays and asking them do do things that they stated they would do. Now I have to pay out of pocket for a second opinion. Won' be coming back to Aspen as a client at all. Unprofessional.
Business response:
I'm sorry to hear this, Shelby. Thank you for sharing your feedback with us. If you would like to discuss your visit in further detail, please reach out to the Customer Service Team: 1-866-767-0890. - Mitch, ADMI
Brand new patient here. 1st appointment is at 1030. I show on time, check with the office admin and begin filling out paperwork. I'm done after a few minutes and am told to wait. I wait 45 mins before being called back - no apology or explanation. When I ask, I'm told "we're running a little behind this morning." Almost an hour is more than a little behind. Then we commence to take X rays etc as new patients need. All this is fine. I'm taken to the exam room where I'm asked to wait again. Another 15 minutes go by. During w... read more
Business response:
I’m really sorry to hear that and can understand your frustrations, Mia. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Routine cleaning scheduled for 8.8.22 at 7:30am. Received an appt reminder and I noticed that my appt was at 9:00 am. Called the office and asked was told, "oh the office hours changed". I asked when and there was no response. I asked, did you call your patients that had booked appts and let them know in advance. response, I don't know. So I rescheduled for today Routine 6 months cleaning, at 7:30 and I was told that my portion was 112.00. I said, this is just a routine cleaning and covered by my insurance. I was then t... read more
Business response:
Hi Howard, I'm so sorry to hear this and I've passed your feedback along. I also encourage you to call the Customer Service team and let them know about your experience, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Antioch, TN
How is Aspen Dental - Antioch, TN rated?
Aspen Dental - Antioch, TN has a 4.2 star rating with 376 reviews.
When is Aspen Dental - Antioch, TN open?
Aspen Dental - Antioch, TN is closed now. It will open tomorrow at 7:30 a.m.