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Aspen Dental - Newport News, VA
- Newport News, VA
About this business
Location details
12100 Jefferson Ave., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Royal was very knowledgeable,and professional.She was very detailed in our conversation.
Genuine caring staff, my mother was a patient, and they were sweet and took the time to answer all of her questions
Genuine caring staff, my mother was a patient, and they were sweet and took the time to answer all of her questions
They tried double charging me. Even my insurance said: Look at the bill, they are trying to double charge you, don't pay them!
This place is completely unprofessional. They are never on time for appointments, and the wait is always ridiculously long. It's frustrating, disrespectful, and shows zero regard for their patients' time. If you value punctuality and basic courtesy, look elsewhere.
Business response:
Thank you for bringing this to our attention, Daniell. The behavior described is unacceptable and not aligned with the kind of care patients deserve. We have passed your experience along to the management team for further review. Our priority is ensuring every patient feels respected, safe, and comfortable, and we are committed to maintaining the highest standards of care. -The Customer Service Team
I went there with a broken tooth they did a bunch of xrays packed it with somthing they said was only temporary it fell out while I was brushing the next morning I wanted them to fix it right then witch wasn't possible for some reson they said some one would call me to set up a appointment to fix that never happed ive called multible times left multible messages and have not heard anything back i think its a scam just to bill insurance they took like 30 xrays even thought i was only worried about the one tooth they don't des... read more
Business response:
We're sorry to hear about the trouble you're having, Tim. The team would be happy to help with billing and office concerns. Please reach out to us directly at 1-844-296-0187.
I changed Dentist and brought my previous x-rays (6months old) and info from my previous dentist. The Dentist refused to see me unless I allowed him to take a complete set of x-rays. I have 32 years in the nuclear industry and have no desire to be exposed to unnecessary radiation. My opinion is he was just padding the bill for the insurance company payment. Go elsewhere!
Business response:
Hi, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team with an eye to improving experiences for others. Thank you. – The Social Care Team
they really don't. are trust that called all day called the doc on call nothing yet.
Business response:
I'm sorry for any trouble you're having, Hurst. I will pass your message along to the team, so they can address concerns. -Dawn
Avoid this place at all costs. You can't contact anyone. They don't answer the phone. My husband left three voicemail messages needing to reschedule an appointment. No one ever called back. He had to drive to the office and cancel the appointment in person. And as far as billing our insurance, they don't know what they are doing. We got multiple eobs for the same service date showing that coverage was declined. Check with the BBB. Over 117 claims against them. Granted some of those have been resolved, but you shouldn't h... read more
Business response:
I'm sorry for any trouble you're having, Tina. I will pass your message along to the team, so they can address concerns. - Sophia
Frequently asked questions about Aspen Dental - Newport News, VA
How is Aspen Dental - Newport News, VA rated?
Aspen Dental - Newport News, VA has a 4 star rating with 540 reviews.
When is Aspen Dental - Newport News, VA open?
Aspen Dental - Newport News, VA is closed now. It will open on Monday at 7:30 a.m.