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Aspen Dental - Newport News, VA
- Newport News, VA
About this business
Location details
12100 Jefferson Ave., Newport News, VA, 23602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Appointment has been cancelled by the Aspen Dental 3 weeks ago they said they will call back to reschedule but never received call from them and I been tried to called them 3 days now never got people to answer the phone and I leave the message 2 days ago still no return this is bad business I'm not recommend any one .
Business response:
I'm sorry for any trouble you're having, Theany. I will pass your message along to the team, so they can address concerns. -Dawn
They rarely answer their phone every time I call them. I may have to go to another dentist office
Business response:
I'm sorry for any trouble you're having, Charnell. I will pass your message along to the team, so they can address concerns. -Dawn
Do not recommend this location. I scheduled an appointment on 6/5/2023 for today, 1/8/2024. I had confirmed my appointment online, as well as receiving confirmation texts/emails from aspen dental multiple times throughout the past week including yesterday 1/7/2024 at 11AM. I showed up today at 1:40 for my 2PM appt, and was told that my appointment was cancelled due to a scheduling conflict & they tried to reach out to me the previous week to inform me of the cancellation. I showed the receptionist the confirmations I had rec... read more
Business response:
I am very sorry to hear this, Megan. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. – Garlen
I wish it were possible to give a NO STAR rating. This location doesn't deserve a rating even with one star. WARNING: Please don't go there if you are disabled. Better yet, don't go even if you aren't. They are not worthy of caring for others. They won't or may choose not to see you if you are in a wheelchair or use other medical devices to get around. Even after you're told, the facility handles and accommodates wheelchairs. Why, you may ask? All because of a method I'll call the "what if" method they ... read more
Business response:
Hi there, I'm very sorry to hear about this. I encourage you to speak with the Customer Service Team, so they can learn more, and address these concerns directly with the Newport News office. I will also pass this feedback along to help improve patient experiences in the future: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Newport News, VA
How is Aspen Dental - Newport News, VA rated?
Aspen Dental - Newport News, VA has a 4 star rating with 552 reviews.
When is Aspen Dental - Newport News, VA open?
Aspen Dental - Newport News, VA is closed now. It will open tomorrow at 7:30 a.m.