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Aspen Dental - Anderson, IN
- Anderson, IN
About this business
Location details
4758 South Scatterfield Road, Anderson, IN, 46013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just sat in the parking lot for over an hour and a half after driving from new castle they said they called me several times to have me go inside and they didn’t i don’t even have a voicemail from them never coming here again!!!!
Business response:
Hi Cheyanne, I'm so sorry to hear that and can understand your frustration. Thank you for touching base and sharing your experience. The wellbeing of our patients, care teams and community continues to be our priority and we value your feedback. We will share your thoughts with our teams with an eye to always do what we can to improve the patient experience. Be well – Your Aspen Dental Care Team
Uncaring, inconsiderate about a persons time, and inefficient. Any concerns are brushed aside like they do not matter. I have canceled my appointments with you, including the one for today while I was at your facility, and am finding a new dentist. I will be contacting you soon for my records. If you would like to hear my complaint in person please feel free to call me at 765-639-1977.
Business response:
I'm sorry that your experience didn't live up to expectations, Michelle. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Second visit. Prepaid for removing a tooth. I was put in an exam room and told the dentist was finishing up a procedure and would be in in a few minutes. An hour later I got up and left. Please refund my prepayment.
They could start by doing what they say they are going to do. Ron Slayton.
A huge cash machine. Billing is confusing. Management can’t get their story straight when addressing billing questions. In less than a year, they sucked $1700 out of the money I had to borrow from CareCredit. The hygienist applied fluoride treatment after I requested her not to. Got charged for four quadrant irrigations when there were only two done, which I still believe was only a water rinse. When I challenged the bill the office manager refused to adjust the charges. I’m done with and it and will never recommend them. Th... read more
Dirtiest dental office I have ever been to. Months of neglect on cleaning. Literally an arms length away from my face layers of dirt. Such a shame as some of the workers are super nice.
Business response:
Hi Beth Ann, We value your feedback, and I will pass it along to the Patient Satisfaction team, but I also know they would like to discuss this with you. Please call them at 1-866-273-8606. - Emily, ADMI
I went to aspen to have my wisdom teeth pulled. The reason i went is because they were "in my network". Gave me a price of $1500. Went to community which is out of network and got them done for $675. This place is a rip off.
I had my cleaning & exam appointment 8/3/2017. I would recommend when presenting the patient with the charge for the appointment upon arrival, that the details of what will be done be shown first. I paid my bill & found at the end of my appointment there would be a fluoride treatment. I told her that I did not want that. She said there will be a credit of $36 dollars on my account to apply to the bill the next time I am there. I would rather have not paid for this to start with. The dental care I received was very good.
Was told one thing on the phone, told another when I got there. Wasted 2 hours of my time, got my hopes up to get new teeth, to be shut down.
Business response:
I'm so sorry you didn’t have a positive experience, Jessie. Patient satisfaction is very important to Aspen Dental practices. Please call our team at 1-866-273-8606 so they can help address your concerns. - Emily, ADMI
Frequently asked questions about Aspen Dental - Anderson, IN
How is Aspen Dental - Anderson, IN rated?
Aspen Dental - Anderson, IN has a 4.4 star rating with 810 reviews.
When is Aspen Dental - Anderson, IN open?
Aspen Dental - Anderson, IN is closed now. It will open on Monday at 8:00 a.m.