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Aspen Dental - Arden, NC
- Arden, NC
About this business
Location details
226 Airport Rd STE 30, Arden, NC, 28704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | Closed | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedGreat group of friendly and knowledgeable people. Received excellent service and would recommend them to everyone.
Business response:
That's wonderful to hear, Steve. I'm so glad that the team has made it a positive experience for you! - Emily, ADMI
RecommendedAspen dental treat you like you are part of the family but very professional and kind I recommend to everyone if you need a good dentist go see them at Aspen dental
Business response:
I'm so glad that the team put you at ease and helped you have a positive experience, Marcia. Thanks for your recommendation. - Emily, ADMI
Candice Thompson. You said you graduated. Why you use black peoples to do training about your new dentist Mandee Harbin and Kanion Landon to do the dirty job Okonoboh Sydney is a DMD At Aspen he supposed to take 4 my teeth but this men take 15 my teeths I don’t know why I went home with pain the. Ext day I comeback to ask what medicine I have to take they send me to the target behind the office I went there get the medicine and I drink the medicine I comeback to the office Mande Harbin and Landon Kanion make sign a p... read more
Initially I was happy because I was able to schedule an online appointment for a few days later. I got an email confirmation and then a few minutes later I got an email saying that my appointment was cancelled. I called the office and the person tried to schedule me for the same appointment and I had to tell them that it wasn't actually available since it was cancelled on me. The next appointment available was a month later and I scheduled it. Luckily I was able to get into see a dentist sooner at another office. I called to... read more
Business response:
I'm sorry that you didn't have a positive experience, Megan. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Heather, ADMI
Please call me back regarding all the messages I have left in the last several weeks. No one has answered the phone or returned any of my calls.
Business response:
Hello Samantha, I am very sorry your experience did not live up to expectations. We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We apologize for any inconvenience this may have caused. If you are needing to speak with a live agent for assistance, pleas... read more
I had small surface cavity they fixed it but stayed hurting I went back they worked on it some more kept on hurting so I called them and I went back they worked on it some more and kept on hurting so now I have to call them and go back and I hope they will fix it, that’s small surface cavity and I have to go three times and still hurting and before didn’t hurt so I have to go back , that is small surface cavity and they have hard time getting fixed what about bigger problem I have to live in their office for 6 months or so p... read more
Business response:
I'm really sorry for any trouble you're having, Mohamed. I'd be happy to make sure that the team in Arden, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
No Stars, actually, and this has nothing to do with the dentist that treated me. She was good. What bothers me about this office is that ever since I connected with them, communication has been poor. Over the last several weeks, I have called and left messages which have never been returned. I don't understand how someone cannot check messages and return calls. Today was especially frustrating. I had three teeth pulled last Thursday and had the bleeding under control. However, for some reason last night it started up again. ... read more
Business response:
I'm really sorry to hear that, Ron. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Heather, ADMI
I have tried calling multiple times and left messages to get a copy of my X-ray. Still have gotten no response. Very unprofessional.
Business response:
I'm really sorry for any trouble you're having, Jeremy. If you haven't called the Patient Satisfaction team yet, my team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Heather, ADMI
I started going to this location back at the first of the year . Literally every single appointment I have had with them has been rescheduled or changed in some form . I’ve been very flexible except that I made an appt in January during my initial cleaning for my 6 months cleaning . I got a call the evening before my appointment date , telling me they had to reschedule me . I explained my frustrations but still rescheduled for 2 weeks from then . Here we are my appointment was supposed to be this Wednesday at 4 pm . They cal... read more
Business response:
Hi Jessica, I'm sorry that you didn't have a positive experience. I wanted to let you know that I will be addressing your concerns with the Aspen Dental team in Arden, with an eye to improving experiences for others. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI
Frequently asked questions about Aspen Dental - Arden, NC
How is Aspen Dental - Arden, NC rated?
Aspen Dental - Arden, NC has a 4.4 star rating with 955 reviews.
When is Aspen Dental - Arden, NC open?
Aspen Dental - Arden, NC is closed now. It will open on Monday at 8:00 a.m.