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Aspen Dental - Chesterfield, MI
- Chesterfield, MI
About this business
Location details
50503 Gratiot Ave, Chesterfield, MI, 48051, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Do not go to this dentist if you have any sort of anxiety or want any kind of bedside manner…they do not know how to deal with it appropriately. My daughter had her wisdom teeth pulled and part way through the procedure she had a panic attack. They treated it as though she could just turn it off and allow them to get the procedure done. The dentist was already running over an hour behind and I’m sure probably just wanted to get it done. She didn’t have time for a panic attack. She told my daughter that she would be fine and ... read more
Business response:
I'm so sorry to hear this and I've passed your feedback along. I also encourage you to call the Customer Service team and let them know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Be aware of billing issues!! I kept having different balances, talked to office manager, receptionist or whoever and was told different excuses. The balance was from my cleaning in 2019, but she said I could come in for my cleaning, only to be told when I arrived, I still have a balance! Being it’s 2021 of April I called AETNA in the dentist office, only to find out from AETNA I had no new claims submitted nor did I have a balance. Plus my cleanings were free twice a year!! The receptionist called me up and said don’t worry ... read more
Business response:
I'm so sorry, Lynn, to hear about the trouble you're having. This is not the experience we want for our patients. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-866-767-0890. - Cindy, ADMI
there's not enough room here to describe what happened to this shitshow
Business response:
I'm really sorry to hear that, Jeremy. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
Place is money hungry. I will not be returning.
Business response:
I'm sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. – Dawn, ADMI
Need to be respectful of peoples time
Business response:
If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
My fiance was in there on Monday to have 3 teeth removed. Two of which were cut out and stitches put in. Sent him home telling him his prescription would be at the pharmacy for pick up. Pharmacy never received prescription we have called everyday repeatedly since. It is now Friday, 4 days later and still no response or medication. Even calling the emergency number and them saying they would contact the doctor and have him give him a call back. Still nothing! During this pandemic....so we can't even try to barrow antibiotics ... read more
Business response:
I'm really sorry to hear that, Michelle. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
been waiting now 9 months to get dentures, keep getting the run a round, I can not even get them to return calls (v/M) anymore. Now trying to get a refund !!!
Tried to get invisalign through Aspen Dental. I called at 6 weeks, called again at 8 weeks and again on week 11. It took them 12 weeks to finally inform me that the dentist I saw no longer works there, the case was sent to another office and the scans were never submitted. No one ever returned any calls and none of the office staff seemed to know or care what was going on. They charged me the day I got the scans so I've been paying for nothing for the last 4 months.
They were having problems doing a simple charge to my insurance company. I’ve called 4 times about this billing issue to resolve it and they told me they will handle it. Then I get a collection notice in the mail. Don’t ever go here.
Business response:
I am sorry to hear this, Micheal. I have passed your message along to management. If you wish to discuss further, please call me at (844) 296-0187, ext. 202411. — Alicia, ADMI
Frequently asked questions about Aspen Dental - Chesterfield, MI
How is Aspen Dental - Chesterfield, MI rated?
Aspen Dental - Chesterfield, MI has a 4.3 star rating with 833 reviews.
When is Aspen Dental - Chesterfield, MI open?
Aspen Dental - Chesterfield, MI is closed now. It will open on Monday at 8:00 a.m.