This profile has been claimed by the business owner or representative.
Aspen Dental - Columbus, OH - Hilliard
- Columbus, OH
About this business
Location details
1501 Hilliard Rome Rd, Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Today I had a scheduled teeth cleaning. I called to make this appointment and made sure they accepted my insurance. Also, when I googled dentist that accepted CareSource, this office was on the list. I made my online account and entered in my CareSource information. I show up to my appointment after getting a babysitter for my 8 month old, and was told that they do not accept my insurance. The front desk person was super rude and make me feel like dirt. She told me the exam was free and that we could go from there. I wanted ... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Michelle. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Cindy, ADMI
The customer service you receive at this location is absolutely horrible. They tell you one thing and then do something else. I went for a cleaning today and was told I have a outstanding balance. Well news to me since I paid for services back in June and the man that so called tried to explain it lied! Told me nothing was paid for and they are still waiting on payments from the insurance company. 6 months later? Well after looking at the bill I see the man clearly can’t read 3 items were covered at 100% by my secondary insu... read more
Business response:
I'm really sorry to hear that, Zachary. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
AWFUL experience. They lied to me about my gum treatment (that I did NOT request) being covered by my insurance 100%. They told me I would not receive a bill for anything, and I got a bill for over $1000. I spoke with them countless times about how I was told it would be covered and that I do not have money for this bill, nor would I have ever agreed to the treatment had I known it was not covered. They did not help at all... never got back to me and submitted to collections. I have no previous collections accounts in my nam... read more
Business response:
I'm so sorry that your experience didn't live up to expectations, Natalie. I encourage you to let our Patient Satisfaction team know about your visit so they can help address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
RecommendedI had a full upper denture put in a few years ago. They had to extract some teeth and fitted me with a temp upper denture until I healed. It was sore for a while which I expected. After I healed I got my permanent upper denture. Have been happy for years. Now I need new one and I can't get a hold of them. I've tried calling several times. It either says call during normal business hours(which it is) or no one answers the phone. It rang for a solid 5 min.
un organized billing practices
so Aspen Dental is sending my co worker to collections over $1.40 unpaid balance.
Business response:
I am sorry to hear your co-worker is going through this, Michael. I would encourage you to have him call the office directly and talk with the office manager about this. Thank you. -- Kelsey, ADMI
I just got my "permanent" lower dentures. They won't stay in, even with denture adhesive! My gums still hurt, 4 days later (I take them out often, and must remove them to eat!)
Business response:
I am sorry to hear this, William. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI
They Lied to me about work ( Never fixed correctly), price ( said would be $37 a month for 3 yrs now found out $90 a month for 5 yrs ) They did exam about 5 min. and about 15 min of ???),When I called a few days later They wanted another $800 to fix problem) who billed through ( said was aspen billing,Found out was not. would not take my insurance, added unwanted items electric toothbrush for $180 never got anything about it till leaving and they handed box and paperwork. Then called corp. office. 2 days later got letter f... read more
Although everyone was nice. Their pricing was way out of my price range. I cant afford 12 grand for dentures. I will not being going back.
Frequently asked questions about Aspen Dental - Columbus, OH - Hilliard
How is Aspen Dental - Columbus, OH - Hilliard rated?
Aspen Dental - Columbus, OH - Hilliard has a 3.8 star rating with 874 reviews.
When is Aspen Dental - Columbus, OH - Hilliard open?
Aspen Dental - Columbus, OH - Hilliard is open now. It will close at 6:00 p.m.