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Aspen Dental - Commack, NY

4.2
  • Commack, NY

About this business

Location details

6079 Jericho Turnpike, Commack, NY, 11725, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 6:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 6:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 2:00 p.m.
SatClosed
SunClosed
4.2235 reviews
Joseph P.'s profile image
Joseph P. 
rating
a year ago

I took my friend here to get implants and the office staff was so accommodating and professional, and her outcome was amazing! I thought maybe I should give them a try, so I booked an appointment for their Motto aligners and from Emily at the front desk to Joe the office manager and the dentist Dr Patel, I was astonished how wonderful I was treated. They took their time explaining everything and I felt very comfortable and confident that I was in good hands. This team is unsurpassed by any other, most people post the bad not... read more

Business response:

Thank you for your kind review, Joseph. I hope you conitnue to have 5-star vsits in the future! - Mitch 

Barbara L.'s profile image
Barbara L. 
rating
6 months ago

Stay away at all costs... Your partials or bridges are only as good as the mold that is taken/ and guess who took mine? the receptionist. stay away from all 

Business response:

We're very disappointed to hear this, Barbara. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. -The Customer Service Team 

Lisa O.'s profile image
Lisa O. 
rating
7 months ago

Poor employee interaction. Lack of training on behalf of employees. A lot of errors pertaining to the hiring process. Acknowledging mistakes only by offering apologies. 

Business response:

We're very disappointed to hear this, Lisa. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. 

Dan R.'s profile image
Dan R. 
rating
8 months ago

Unfair & Deceptive trade practices. This specific franchisee does NOT Honor the offerings of their Franchise. Don't even contemplate relying on the stated online prices as their first attempted theft began at $3,999 and the website provided a quote for my EXACT procedure at $299.99. I have/had no teeth just the upper appliance needed a new tooth buth the replacement here was said to be cheaper then the repair, NOT! 

Business response:

We’re disappointed to hear this, Dan. Please reach out to our Customer Service team at 844-296-0187, so we can work to find a resolution. 

Rosemarie P.'s profile image
Rosemarie P. 
rating
8 months ago

Complete horror show. Commack office does not care or give the care I expected. I went there for a complete top denture. They have four grades of denture. I picked the premium. Cost of $2300.00 what they made for me was below the standard. The finished product was missing two teeth and expected me to be happy with what I got. They no longer call me back since I was there on the sixth of February 2025 and they got their money. I want this resolved. We'll see about their 100% money back guarantee 

Business response:

We're very disappointed to hear this, Rosemarie. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. 

Philip M.'s profile image
Philip M. 
rating
10 months ago

I went to the Aspen in Commack early this morning since my crown came off on Thanksgiving and I asked if they could reinstall it. I was the only one there at the time and was told they couldn't fix it since they were booked and to come by NEXT week. What BS. A quick fix and they were not the least helpful. Will NEVER go back. Philly 

Business response:

We're sorry your experience didn't live up to expectations, Philip. We value your feedback and will pass your review along to the Customer Service team, so they can address your concerns. 

El S.'s profile image
El S. 
rating
a year ago

Prices are EXTREMELY HIGH. I'm on Medicaid which they don't accept, but told me they have affordable care for 39$ a year. Sounded great until I asked if that included a cleaning and it does NOT , so a cleaning ranges between $500 & $1000!!!!! The BUDGET gives you 15% off. 

Business response:

I'm sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -Dawn 

K W.'s profile image
K W. 
rating
a year ago

Unprofessional reception staff, completely floored me. Didn't even get past that to see any of the doctors, so maybe management could train them better in customer service. 

Business response:

I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Sophia 

Korri W.'s profile image
Korri W. 
rating
a year ago

I went to the one in Oceanside. This place is a horror show. I feel bad for the office manager. She is so nice but the staff look for ways to make money and could not care less about the patients.they looked at my mouth and said that all the caps and crowns I had need to come out. Did I mention I went there for a bottom tooth in the back. They have an oral surgeon who comes one day a month.Are you kidding me? They spent all my insurance money on x rays and I was there for 2 hours and they took 5 minutes to talk about the too... read more

Business response:

I am very sorry to hear this, Korri. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen 

Frequently asked questions about Aspen Dental - Commack, NY

How is Aspen Dental - Commack, NY rated?

Aspen Dental - Commack, NY has a 4.2 star rating with 235 reviews. 

When is Aspen Dental - Commack, NY open?

Aspen Dental - Commack, NY is closed now. It will open tomorrow at 8:00 a.m.