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Aspen Dental - Covington, GA
- Covington, GA
About this business
Location details
3133 Highway 278 NW, Covington, GA, 30014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
I had an appointment at the Covington office in February. Started out fine. Sat down and went over 3 different treatment plans. When I called to get started, I was told a different price that was twice what I was told. I called and left messages for Jamie and the calls were never returned. I actually did speak with her once but she was supposed to call back after checking on something but call was never returned. Found another dentist and called requesting my xrays be emailed to me. Was not done. Don't go there.
Business response:
Thank you for sharing this feedback, Betsy. We’d like to talk with you directly, so we can follow-up with our team and make sure each patient has the best possible experience. Please reach out to our Customer Service team at 1-866-767-0890. - Mitch, ADMI
tell a person in detail what is going to happen on the first visit. listen to what the patient wants instead of pushing them into something they don't want done
Business response:
I'm sorry you didn't have a positive experience, Laura. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
wait times are very long even with appointment,expensive,unprofessional
Business response:
I'm very sorry you didn't have a positive experience, Gloria. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
I called ahead and scheduled a routine teeth cleaning; instead they ran all these test, drained my work insurance, told me there was no openings to get my teeth cleaned, and charge me another fee for service that I didn’t ask fir. Then told me I would have to pay an additional &325 to get my teeth cleaned and have to reschedule. “The deception” I WILL NEVER RETURN OR RECOMMEND THIS COMPANY!!!
Business response:
I'm sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. – Dawn, ADMI
i broke a tooth and was in dire need of help. i had to save up a whole month to be able to go see a dentist because I can't afford insurance. So after having a great experience with the staff over the phone and at the front desk only to have my heart broken and told they couldn't help me right now because I have very high blood pressure. Only to have a temporary filling put in the broken spot. Now several hours later that filling is already coming out. This place is a joke! Now I have to find another place to help me.
Business response:
I'm really sorry to hear that, Crystal. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
After experiencing a negative vibe and attitude from the front desk receptionist, I decided to cancel my appointment before even being seen. She made me feel very uncomfortable there as well. I don't think I would ever be back at this location again.
Business response:
I'm so sorry to hear that, LaDonna. Everyone should feel comfortable at an Aspen Dental practice. Please let our Patient Satisfaction team know about the experience you had so we can help address your concerns. You can reach us directly at 1-866-767-0890. - Dawn, ADMI
your prices are outrageous.
Business response:
I’m sorry that the team wasn’t able to help, Lawson. Aspen Dental practices do try to ensure their prices meet or beat market prices, and they also offer flexible financing options to help patients cover the cost of care. If you need any additional care in the future or would like to discuss the care plan you had received during your visit, we’d still be happy to help. You can reach me directly at 1-866-767-0890 – Dawn, ADMI
Questionable recommendations.
Business response:
I am sorry you did not have a positive experience; If you would like to discuss the care plan you received during your visit or you need any additional care in the future, we’d still be happy to help or address any questions, 1-866-767-0890 — Dawn, ADMI
Frequently asked questions about Aspen Dental - Covington, GA
How is Aspen Dental - Covington, GA rated?
Aspen Dental - Covington, GA has a 4.3 star rating with 957 reviews.
When is Aspen Dental - Covington, GA open?
Aspen Dental - Covington, GA is closed now. It will open on Monday at 8:00 a.m.