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Aspen Dental - Fairfield, CA
- Fairfield, CA
About this business
Location details
1370 Holiday Ln Ste D, Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I can only speak to the office experience. It was a long wait, I was able to hear the receptionist rattling off a social security number and other info while talking on the phone. My wife had an appointment two weeks ago. The office said they would call back with more info and results from the x rays. Didn't get a call back. She finally called them after a week. The office said come in between 1 and 3 to discuss options. We get there at 1pm they say take a seat. after 35 minutes and not a word we walked out. It wasn't b... read more
I'm extremely dissatisfied with my experience here at Aspen dental. I had an initial appointment and everything seemed great. Aspen was only able to verify my primary dental insurance with my own employer. My husband provided his social at my initial in person appointment and I was told I would receive a call back to verify my secondary dental insurance. It never happened. No one ever called me back. I finally decided to call Aspen and I spoke to someone last week. Receptionist said that my secondary insurance was NEVER ver... read more
Business response:
We’re sorry to hear you feel this way, Eileen. This is not the experience we want for our patients, and we truly appreciate you taking the time to share your feedback. We’ve read your review and will be addressing your concerns with the team in Fairfield, with a focus on improving patient experiences. If you have any questions or need further assistance, please don’t hesitate to reach out to us. -The Customer Service Team
He's definitely a novice, but It seems he was new to the office and didn't have the solid confidence in doing major work. Nice guy nice people in the office but if you are seeking someone with more years of experience. I Don't think this is the place for you. Maybe in few more years. The office has been open for two years but you can tell the dentist lack confidence. And doesn't seem very comfortable with treating a multicultural clientele. Also when they say free exam and x-rays that is not true they hide it the pricing d... read more
Business response:
Hi Andrea, we really appreciate you for taking a moment to share your feedback. We regret that your experience didn't live up to expectations and wanted to let you know that we’ve read your review and will address concerns with the team with an eye to improving future patient experiences. -The Customer Service Team
DO NOT GO TO ASPEN DENTAL IF YOU HAVE AN HMO!/ DECEPTIVE ADVERTISING! I write this to warn other people who have limited income/ are on a budget /on medicare with an HMO plan to not go to Aspen Dental if you have an HMO, to prevent what happened to me from happening to anyone else. They DO NOT ACCEPT HMO's and deceptively advertise that they 'accept most insurance plans' and 'try to keep costs low' which is patently false. I saw them advertise free x-rays etc and being a disabled senior on a budget, went in for an exam hopin... read more
Frequently asked questions about Aspen Dental - Fairfield, CA
How is Aspen Dental - Fairfield, CA rated?
Aspen Dental - Fairfield, CA has a 4.4 star rating with 173 reviews.
When is Aspen Dental - Fairfield, CA open?
Aspen Dental - Fairfield, CA is closed now. It will open tomorrow at 8:00 a.m.