Aspen Dental - Grand Rapids, MI

Jaylene-Josh Jumper 

on Facebook

6 years ago

Second time coming here... both times very disappointed! Waited for over an hour (with a scheduled appt.) to be seen both times. Then they have you sit in a chair in the back and wait some more while they all walk around laughing and making conversation with eachother. Today they are all eating cake and having a blast - meanwhile I have watched 5 patients walk in and back out the door while I haven’t even been seen. 2 small fillings is all I need but they have no concept of time- despite me asking over and over to be seen an... read more

Melina Carreño Tobin 

on Facebook

6 years ago

Apparently they make it difficult to service pregnant women, all I wanted was a check up/ cleaning. I even had to have my obgyn fax over a sheet stating it’s safe. But it wasn’t enough. Kind of glad I walked out, made me wonder if they even know how to service pregnant women. Bad first time experience here. 

Shirley Frederick 

on Facebook

7 years ago

The finance lady told me to dial 211 from my phone to check on assistance.....I did it and United Way answered the phone and told me to call Senior Neighbors which I did, had to leave a message so they coukd call me back, and I am still waiting for the call back. Waste of time...If the flipper which I could afford is so cheaply made and breaks so easily why even offer it. Why would I pay $320 for something that is that cheap.... 

Christine Mwangi 

on Facebook

7 years ago

Horrible customer service. Inconsistent and quite rude. Dr. Sible and the technician are great but customer service staff are so aweful! I am quite patient but after 3 encounters with terrible service I am so glad I left. #CustomersArePeople #RespectIsABasicExpectation #DentistryIsTooCompetitive #GoWhereYoureValued 

Sammie Lee 

on Facebook

7 years ago

Been waiting an hour now never coming here again. Why schedule appointments if you have to wait until they feel like seeing you. 

Nick DeHaan 

on Facebook

7 years ago

Terrible experience. Ended up being there for over two hours for about 15-20 minutes of interaction. I was told I needed a lot of serious work done, none of which came up as future concerns at my visit with my previous dentist approximately 6 months ago which I found odd. Then I was taken into a small room to talk about payment options which was awkward, kind of felt like I was getting the shake down and was basically told they couldn’t do anything for me- not even a basic cleaning- until I did a $300 procedure that my insur... read more

Josh Nobel 

on Facebook

8 years ago

My 7 year old son had a tooth that was aching from a cavity, so we set up an emergency appointment to get it fixed. We were told on the phone that they would take care of it so we came in and they insisted on doing an exam first, and then the dentist said that he was swamped and referred us to a pediatric dentist so $91 dollars for them to say go somewhere else, we won't be back. 

Connie Smith Ross 

on Facebook

8 years ago

They advertise dentures in days not weeks. It took 4 weeks to get my dentures and I am working on 3 weeks of getting them adjusted. Each time it takes at least a week before getting back in. I have had them for 2 weeks and have worn them less than 2 hours. To me this is false advertising. They also advertise dentures for $399 a plate but if you have insurance that is not the price. The 399 ones were as much as the next ones up if you use your insurance. That is BS! I paid 1178 with my insurance. The 2 techs I have had have b... read more