Aspen Dental - Halethorpe, MD

Christina W. 

on Yelp

3 years ago

I go in for the usual x-rays, cleaning and check up one does at a new dentist. Afterward the dentist looks at my mouth and says my implant is causing bone loss and needs to be replaced. This fear mongering works well enough that I agree to it. They print me out a quote for several thousand dollars. By my next appointment I've had time to think about it and do my research. I'm feeling a tad suspicious so inquire: "How will replacing my current implant help prevent bone loss if my current implant isn't doing so?" He respon... read more

Lisa F. 

on Yelp

3 years ago

Horrifying experience. Made an appointment for a cleaning on line. Showed up, they took X-rays and placed me in the exam room. Dentist came in and had a chat. They wanted me to speak with the office manager and this is when I found out my teeth were not being cleaned it was a consult and I would have to make ANOTHER appt for a cleaning. WTH? Who does this? Take another vacation day - I don't think so! 

Karen P. 

on Yelp

4 years ago

Dont do it, bait and switch, day of surgery get a call to bring in 3800$ or no surgery, after an agreed upon paymen plan, paid 1300$ in cash and have dental insurance. Never again left hand dont know what the right hand is doing. The oral surgery staff and surgeon are excellent, they travel. Great work. Office and employees of practice not so much 

R D. 

on Yelp

4 years ago

Having terrible tooth pains. Searched for an office with Saturday availability. Received a call late Friday confirming appt. Missed call, called right back in less than 3min. Could only reach voicemail as the office was closed. This was around 5:20pm. Online states location open til 6pm so I'm extremely confused as to why I couldn't reach a live person. Tried again Saturday morning to call & confirm. As I didn't get a cancellation email or anything. Again can not get through to a live person only voicemail. I take an hour dr... read more

Rochelle E. 

on Yelp

4 years ago

If I could give zero stars, I would! I made an appointment a month and a half ago for my family. I was called in the morning and asked if I could come earlier, and not once was I advised if I didn't that I would not be seen. I arrived at the time I advised, and they advised me they would only be able to see one of us (three appointments booked). They were disrespectful, rude, and absolutely lacking of any empathy. The woman at the front desk said that she had an emergency but an emergency does not warrant the inability to co... read more

Angela H. 

on Yelp

4 years ago

WARNING: Do NOT go to Aspen Dental! I typically try not to complain, especially in such a public forum, but if I could give 0 stars here, I would. I have been trying to get dental work accomplished for months now. Originally, I thought the problem was the one location/dentist that I was going to for my dental care (Halethorpe). I spoke with the regional manager expressing my dismay with customer service & the agony I have been in as a result of incomplete/ill-achieved dental work for which I & my insurance company have been... read more

Chris W. 

on Yelp

4 years ago

just nowNEW Scheduled an appointment for a checkup online. Confirmed my appointment via text message on 7/13. Show up the day of just to find out they canceled my appointment on 7/14 with no notification saying they had called me to again confirm my appointment, but didn't bother to leave a voicemail. Fix your business practices. I shouldn't forget to mention this was after standing waiting in the lobby for five minutes while the receptionist was too busy having an argument on the phone to acknowledge I had come in, Suppos... read more

Trayc F. 

on Yelp

5 years ago

Made a appointment for my mother and I, we both need massive work done, they seemed excited to get us in! We make a appointment for the following Friday, my mom and I are terrified of the dentist, but we knew it was time to go, we were actually excited to get the process started and ready to go! Thursday before the appointment they call and said they over booked for the next day and needed to reschedule our appointments!?!? Ummm what? Do you know the effort it took to mentally prepare us both for this appointment and now you... read more

Denzil P. 

on Yelp

5 years ago

I am here on work and I cracked a tooth, I called plenty of dentist and none were taking new patients due to covid 19. This place was. I told them I am k. Work and have a cracked tooth that needs to be attracted asap. No problem they said. I get there get in right away and everyone way was very nice. 30 min of exams which was not needed as I told them I am out of the state and just need my tooth pulled but this is what they need to do they said. After that I say in a room and listen to to the dentists talk with the reception... read more