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Aspen Dental - Hollister, CA
- Dentists
- Hollister, CA
About this business
Location details
1210 E. Park St STE 106, Hollister, CA, 95023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:30 p.m. | |
| Tue | 08:30 a.m. to 5:00 p.m. | |
| Wed | 08:30 a.m. to 6:00 p.m. | |
| Thu | 08:30 a.m. to 5:30 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
Excellent service all around. Made an appointment and they were very professional from start to finish. Made me feel very comfortable and felt I was always in good hands by all the employees. Price was also the best. They will work with you to help you with your dental needs. Will highly recommend to anyone!
Business response:
I'm happy to hear that, Alecxis! It’s great that you felt comfortable with the team, and I hope that you find it easier to continue making your oral health a priority. - Cindy, ADMI
My first visit at Aspen Dental was great! The staff was very friendly and explained everything to me and helped me understand my options. My hygienist Liz was so great! She was super gentle during my cleaning and very efficient! Need to come back to get some dental work done, and I know I'll be in great hands!
Business response:
I'm glad you enjoyed your visit, Vicky. Patient satisfaction is very important to Aspen Dental practices, and it's great to hear that the team helped you have a 5-star experience. - Dawn, ADMI
I want to share something that doesn't sit right with me. An elderly family member of mine went to Aspen Dental in Hollister for dentures. She was alone, in pain, and trusted the process. She ended up being signed into a financing plan at nearly 30% interest over 7 years. What started as about $8,000 will turn into almost $19,000. The issue isn't just the cost--it's that she didn't fully understand what she was agreeing to. The focus was on a "manageable monthly payment," not the total financial impact. Situations like t... read more
Business response:
We appreciate you bringing this to our attention, Dana. Our team would like the opportunity to look into your family member's experience further. Please ask them to give us a call at (831) 902-2829. To protect patient privacy, we’re only able to discuss specific details with the patient themselves if they are 18 or older. We encourage them to connect with us or their local office so we can best assist.
I initially had a good experience with the Aspen Dental office staff--they were very nice, friendly, and welcoming. I do not believe the local staff intentionally tried to overcharge or double-charge me. When my insurance eligibility was checked before my service, it showed that I was eligible, with some out-of-pocket costs. I didn't mind paying that portion and paid everything I was told during my first visit. However, about two months later, I received another balance due, even though I had already paid everything at the t... read more
Business response:
Hi S M, we regret any stress and confusion this caused. What you’re describing isn’t the experience we want for anyone, and we take billing and insurance communication very seriously. We do our best to give you the most accurate estimate, however an approval/estimate from insurance is not a guarantee of payment. Please know that we’ve read your review and will be sharing your concerns with our team, as we're always working to improve the experience for our patients. Thank you for taking the time to share your thoughts with u... read more
I've gone back and forth on posting this but another day with ridiculous wait times. I don't understand why they make appointments they are never ready for and it's completely unprofessional. And each time they run out of time and just tell me to come back, you wouldn't run out of time if you started your appointments on time! They need to get their scheduling figured out, people have lives and half your visit to the dentist shouldn't be in the waiting room.
Business response:
We strive to ensure every patient has the best possible experience and apologize for the wait time you encountered, Madi. Thanks for taking a moment to share your feedback with us, so we can work to improve future visits. -The Customer Service Team
I am curious, what is the purpose of scheduling an appointment if the wait time is likely to be an hour, perhaps due to multiple bookings at the same time? Additionally, I would like to suggest that a record be kept of the individuals who contact patients to arrange appointments. I was informed that a certain amount was covered by my previous insurance, and upon my arrival the following day, a portion of that sum appeared to be missing. Regardless of whether there was a misunderstanding or if the funds were misplaced, the ab... read more
Business response:
We’re so sorry to hear about the trouble you're having, Javier. We do our best to give you the most accurate estimate we can. If you are needing assistance with your bill, we have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
There is a reason why this dentistry is the lowest rated in Hollister on Yelp. First, they are very slow. Took them an hour to call me in. Second, the staff is very rude. Third, they will push for X-rays and will refuse cleaning if it's not completed. I have never run into this before and as others pointed out, they are money hungry. I did not take the X-ray. Fourth, my wife went to this place and experienced the cleaning of the hygienist which was unprofessional and painful. They were so slow that she had to come in for a s... read more
Business response:
This is not the experience we want for our patients. We’re always striving to improve and appreciate the opportunity to take your feedback, so we can work to improve future visits.
Stay away from this place at all cost. Went in for a cleaning and some perio work, and the place was filthy, the floor was full of dental picks and dental floss. They initially said they could do the periodontal work on me, took all the xrays to bill me and my insurance and then ended up telling me they couldn't do it. I was relieved because again after a second look at their office floor if they can't keep the floors clean what does that say about the rest of their office. On top of that all of the staff there are pushing e... read more
Business response:
We are very sorry to hear this, Carlos. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Hollister. If you would like to speak with them in the future, please let us know.
Go anywhere else unless it's an emergency or just use them for referrals. Do not recommend getting any work done here ever
Business response:
Hi Joseph, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
Frequently asked questions about Aspen Dental - Hollister, CA
How is Aspen Dental - Hollister, CA rated?
Aspen Dental - Hollister, CA has a 4.6 star rating with 555 reviews.
When is Aspen Dental - Hollister, CA open?
Aspen Dental - Hollister, CA is closed now. It will open on Monday at 8:30 a.m.