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Aspen Dental - Houston, TX (West Oaks)

4.5

About this business

Location details

13325 Westheimer Rd. STE 150, Houston, TX, 77082, United States

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WeekdayScheduleStatus
Mon07:00 a.m. to 4:30 p.m.
Tue07:00 a.m. to 4:30 p.m.
Wed07:00 a.m. to 4:30 p.m.
Thu07:00 a.m. to 4:30 p.m.
Fri07:00 a.m. to 12:00 p.m.
SatClosed
SunClosed
4.5726 reviews
Gilberto S.'s profile image
Gilberto S. 
rating
4 years ago

I really don't like going to the dentist at all but I had a really great experience here. Thank you Dr. Ram for making me feel welcome and comfortable. Kaycee and Carmen are amazing, I didn't feel anything and this experience was a really good one. This place isn't your regular dentist, they really do care and make you feel comfortable. These are professionals that you can tell they love what they do because they didn't abuse my mouth! Lol 

Business response:

Thank you for sharing, Gilberto. I'm glad your visit was a success! Keep smiling. - Mitch, ADMI 

Lesly G.'s profile image
Lesly G. 
rating
4 years ago

I wish I had known about this place sooner! I HATE going to any kind of medical office because the staff is always so bitter and just chastises you and leaves you not wanting to ever return. This could not be further from the truth here! Every single staff member I came in contact with (and I'm pretty sure with all my visits this week it was all of them at some point) was so caring and friendly, not just with me but every single patient I saw come and go. I will definitely be making all of my regular appointments here now an... read more

Business response:

I appreciate your kind review, Lesly. Thank you for sharing and keep on smiling! - Mitch, ADMI 

Charles M.'s profile image
Charles M. 
rating
3 weeks ago

I unfortunately have to say Aspen Dental is bad. I bought retainers and then seven weeks. My retainers broke twice. My wife has metal retainers that lasted 10 years and not broken these metal retainers. They sold me a broken twice in seven weeks now I'm gonna ask my money back and I probably won't get it back so don't go to Aspen Dental if you want your teeth straightened. 

Business response:

Hi Charles, thank you for bringing this to our attention. We take concerns about product quality very seriously, as comfort and overall performance are essential to the care we aim to provide. Please know we are actively addressing your concerns. We appreciate your patience in the meantime. 

Spring Branch P.'s profile image
Spring Branch P. 
rating
a year ago

They don't care about the patients ., If I could give a 0 I definitely would. unprofessional.. 

Business response:

We are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. -The Customer Service Team 

Shay P.'s profile image
Shay P. 
rating
a year ago

unnecessary work and treatment, specially in areas of cleaning. shame on iu necessary work done that's not a necessity. please speak to your offices so they are not doing more than what people can afford, and what's needed in order to bill higher. remind your offices to not practice unethical ways of practice. 

Business response:

Shay, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. 

Melissa A.'s profile image
Melissa A. 
rating
a year ago

My 1st visit as a new patient, I had XRs and the dentist examine my teeth. I was told "you need to make another appointment for your cleaning cause we don't have time today." The tone and complete disregard for my time was insulting. I spoke up and only then did the manager arrange for someone to do my cleaning. For my 2nd visit, I got fitted for a mouth guard. I arrive at my scheduled time for 1pm, don't get passed back until 2pm due to "an office meeting that went on longer than expected". The technician who does my mold t... read more

Tung H.'s profile image
Tung H. 
rating
a year ago

The staff were courteous and the cleaning was competent, but double-check the information they provide. After speaking with a member of the office staff (whose name is being omitted for the sake of their privacy) and explaining that because my insurance only covers dental cleanings every 6 months, I wanted to make sure this dental cleaning was far enough out from my last one to be covered by my insurance. The front desk staff member told me that my last dental check-up was in December last year, so August means I should be c... read more

Business response:

I am very sorry to hear this, Tung. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Houston. If you would like to speak with them in the future, please let us know. - Garlen 

Alexandra J.'s profile image
Alexandra J. 
rating
a year ago

I went in for a first appointment regarding option for dentures (preferably the snap on solution). After waiting for 1.5 hours, I was forced to do a 3D x-ray again, even though I had all the images from my dentist with me!! Before going in I had already subscribed to the savings plan (more about that later). After a long consult with the office/account manager I walked out with a pretty steep offer. I had to call back several times in order to get the price through the savings plan. Finally someone did this for me and the... read more

Business response:

I'm sorry that the experience didn't live up to expectations. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -Dawn 

Keesheta G.'s profile image
Keesheta G. 
rating
2 years ago

Do not get your dentures done here they are very unprofessional, and I had to get my dentures done four times and they still did not do them right do not do business with Aspen Dental on Westheimer in Houston Texas //13325 Westheimer rd. ste 150 ((They are the Worst.)) 

Business response:

I am very sorry to hear this, Keesheta. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Houston. If you would like to speak with them in the future, please let us know. - Garlen 

Frequently asked questions about Aspen Dental - Houston, TX (West Oaks)

How is Aspen Dental - Houston, TX (West Oaks) rated?

Aspen Dental - Houston, TX (West Oaks) has a 4.5 star rating with 726 reviews. 

When is Aspen Dental - Houston, TX (West Oaks) open?

Aspen Dental - Houston, TX (West Oaks) is open now. It will close at 4:30 p.m.