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Aspen Dental - Katy, TX
- Katy, TX
About this business
Location details
20230 Katy Freeway, Katy, TX, 77449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 6:00 p.m. | |
| Tue | 07:30 a.m. to 6:00 p.m. | |
| Wed | 07:30 a.m. to 2:30 p.m. | |
| Thu | 07:30 a.m. to 6:00 p.m. | |
| Fri | 07:30 a.m. to 2:30 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Used to be a good place when it first opened up. Now it is run poorly they close up and you go there no one is there. Not even a courtesy phone call bad customer service
Business response:
I'm sorry to hear this, Peter, and I can understand your frustration. We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients, and we will be scheduling new patients shortly. - Krista, ADMI
The reason for the one star rating is because I can't give 0 stars. I've been wearing dentures since 1991 and still have my first set of dentures, but it was time for them to be replaced. The last place I had them made was a little hole-in-the-wall dental office. Those teeth are still intact today, over 30 years later. I went to Aspen Dental and had them fit me for new dentures which were done quicker than I'd expected. Although they need to be refit, I never expected my insurance paying that kind of money for them that... read more
Business response:
I'm sorry to hear this, Dennis. The Customer Service Team would appreciate the opportunity to connect with you, and address your concerns directly with the Katy office: 1-866-767-0890. - Mitch, ADMI
Would NOT recommend! Either the staff is incompetent or lazy, but the outcome is still the same. Misinformation was provided during every single appointment and phone call. There are a plethora of dentists out there. No need to stress yourself out with this one.
Business response:
I'm very sorry you didn't have a positive experience, Melody. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
Appt for exam and cleaning was 1145am , I checked in @ 1100am an hour later the desk staff says hey you need to call the insurance ND assign us as your preference 15 more minutes pass I called in the back only to be advised that my exrays will be done but no cleaning I advised this was a waste of my valuable time and began to leave the man followed me out saying we don't have a hygienist on duty and don't know whT type of cleaning you may need sir I only need a regular cleaning nothing extra no pain or issues . They need t... read more
Business response:
I'm sorry your experience didn't live up to expectations, Aretha. If you would like to share more details about your visit, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Katy, TX
How is Aspen Dental - Katy, TX rated?
Aspen Dental - Katy, TX has a 4.5 star rating with 648 reviews.
When is Aspen Dental - Katy, TX open?
Aspen Dental - Katy, TX is open now. It will close at 6:00 p.m.