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Aspen Dental - Lebanon, PA
- Lebanon, PA
About this business
Location details
1451 Quentin Road, STE 300, Lebanon, PA, 17042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 07:00 a.m. to 5:00 p.m. | |
| Fri | 07:00 a.m. to 12:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was happy with them until I called to make an appointment and they told me they can't schedule me because I owe over 700.00. I don't know how that's even possible when I have insurance and I was approved for credit that I'm currently paying on. They will not even do any work on anyone until they know all costs are covered!! I also had no idea that I even owed anything because I was not notified. The last I was there was November 2023. Has anyone else had this issue???😡
Business response:
I am very sorry to hear this, Joanne. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Lebanon. If you would like to speak with them in the future, please let us know. - Garlen
I can't say one thing nice about this place!! Stay away!!
Had dentures made there and after 1 year and 2 weeks they broke in half. We were told they were unable to be fixed and needed new ones . Staff at check in and back staff wonderful. Manager shows no concern over unacceptable products. They were either poorly made or flawed . In any event I had to pay in full for a new denture but when she read my review- professionally written-she dismissed us from the practice and said she will refund our money. I have never been treated so poorly. That decision should be left to the patient... read more
Very disappointed. Will never return or refer anyone
Business response:
I'm sorry your experience didn't live up to expectations, Patti. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
The office policies don't make me feel 'cared-for in a time of need.' My first visit with Aspen Dental (Lebanon PA) several years ago made me a bit wary of their office practices, but I was happy with the actual dental work, so I contacted them again yesterday about a root canal. They couldn't give me a quote over the phone. I'd have to come in and bring my referral and x-ray copy, then I could talk to the office manager and get a quote. When I got there, though, I was told they couldn't give me a quote until I saw the... read more
Business response:
Thank you for sharing this feedback Nerissa. We’d like to talk with you directly, so we can follow-up with our team and make sure each patient has the best possible experience. Please reach out to our Patient Satisfaction team at 1-866-767-0890. - Cindy, ADMI
A hygienist on Friday would be an awesome way to improve. My last time seen here was a Friday in March or April 2019, now I am constantly getting reschedule calls due to this when it's my only day off work. Unless you have a flexible work schedule and can go Monday-Thursday which I do not, I would not recommend Aspen Dental.
Business response:
Branda, thank you for your feedback. I will certainly pass this information along to the staff, so they can address your concerns. –Ashlee, ADMI
This was a last resort due to insurance. The doctors are good. 5 Stars! But they need more resources. The communication between the doctors and the administrative staff is something to be desired. I have had issues with scheduling, forms, and getting medication sent to the pharmacy in a timely manner. I am definitely someone who does not like going to the dentist. Admittedly, I avoid it as much as possible. However, if you can work with another dental office, I would recommend you do so. For the amount of money they are paid... read more
One of the girls went to get Rose to help discuss payment methods with me, she was not helpful. I wish they never got her to speak with me. The front end service was great but when Rose came out to 'help', she just attempted to sell me additional services, I only asked about their care credit program, I showed no interest in any additional service. She was not helpful and she was very rude to me and my husband.
Business response:
I am sorry to hear this, I would like to pass this information along to management, Please call me at (315) 454-6000 extension 201783 at your convenience to discuss further. — Courtney, ADMI
They need more experienced staff. Also rushed, production line process.
Business response:
I am sorry you did not have a good experience, Dave. I will be sure the management team is aware of this. Thank you. -- Kelsey, ADMI
Frequently asked questions about Aspen Dental - Lebanon, PA
How is Aspen Dental - Lebanon, PA rated?
Aspen Dental - Lebanon, PA has a 3.8 star rating with 637 reviews.
When is Aspen Dental - Lebanon, PA open?
Aspen Dental - Lebanon, PA is closed now. It will open at 8:00 a.m.