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Aspen Dental - Miami, FL (River Landing)

4.3
  • Miami, FL

About this business

Location details

1420 NW North River Dr STE 170, Miami, FL, 33125, United States

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WeekdayScheduleStatus
Mon07:30 a.m. to 4:30 p.m.
Tue07:30 a.m. to 4:30 p.m.
Wed07:30 a.m. to 4:30 p.m.
Thu07:30 a.m. to 4:30 p.m.
Fri08:00 a.m. to 12:00 p.m.
Sat08:00 a.m. to 3:00 p.m.
SunClosed
4.3519 reviews
Kiss Q.'s profile image
Kiss Q. 
rating
2 years ago

terrible experience! I make an appointment for a regular thoot cleaning. They told me they accept my insurance so ok! But they say it is MANDATORY to do xrays before the consultation, So they did after and hr finally the dentist came back saying I need a deep cleaning which is $2,0000 not covered btw they have plan payments. I said No. I want a regular cleaning so she and the manager respond sorry you would need to go somewhere else..... What?????? 

Business response:

I am very sorry to hear this. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen 

Brandon B.'s profile image
Brandon B. 
rating
2 years ago

I don't usually write an experience, but this one was so dissatisfying I need to let others know. When you get in they do a bunch of X-rays and then a dentist comes and tells you how a bunch of things are wrong and start suggesting all the things you'll need. Then immediately they sit you down with a consultant, who already has a whole bill ready to show you; Btw Get ready to be told, you need your wisdoms teeth taken out and a deep cleaning.... Immediately they show you a huge bill of nearly $4000 and $700 for a "deep clean... read more

Business response:

I am very sorry to hear this, Brandon. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. Thank you. – Garlen 

Camila C.'s profile image
Camila C. 
rating
2 years ago

Thieves. Asked 5k for cleaning went down to 1500 did charged for services never performed. Stay away at all cost. A trap!!!!! 

Business response:

I am very sorry to hear this, Camila. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Miami. If you would like to speak with them in the future, please let us know. Thank you. – Garlen 

Lulu A.'s profile image
Lulu A. 
rating
2 years ago

They suck ass. Stay away from the company completely. I went to to the one in gainesville and this one here in Riverlanding. They absolutely don't care about your teeth health. They just want to drill a hole in your pockets. They show you all this technology so it feels like they're doing something so grand for you. 

Business response:

I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI 

Mark S.'s profile image
Mark S. 
rating
2 years ago

I moved to Miami earlier this year and really regret wasting my insurance-covered check-up at Aspen Dental. Their priority is selling you extra services. They do not do a customary clean as is typical at most dentist offices and instead pushed a one-time special cleaning for $500 and that you're supposed to pay for repeatedly every 3-4 months. The special cleaning sounded a lot like what a dental hygienist would do normally as part of the check-up. They use sophisticated technology as a cover for not providing what normally ... read more

Business response:

I'm sorry your experience didn't live up to expectations, Mark. Thank you for sharing your feedback, so we can help improve patient experience in the future. - Mitch, ADMI 

Cindy V.'s profile image
Cindy V. 
rating
3 years ago

*****Stay away *****This is by far the worst dentist place ever. I walked in there with no problems my wife was the one that needed to get work done. They found lots of "problems ". At the beginning they were super friendly and everyone wanted to help. Then when I complained about the price .They charged me 7,000 for a crown replacement and a "deep Cleaning" no matter if my teeth were falling off dirty that's crazy and they supposedly did so many things ! (Which they weren't and they didn't do anything ) . They are thieves i... read more

Business response:

Hi Cindy, I'm sorry that you didn't have a positive experience. I encourage you to let me and the Patient Satisfaction team know about the experience you had with the staff so we can help address concerns. You can reach us directly at 1-866-767-0890. – Dawn,ADMI 

Alessandro L.'s profile image
Alessandro L. 
rating
3 years ago

I was Looking for a new dentist in Miami and found this so called Aspen Dental, and was able to get an appointment for that same day. Walking into practice everything looked normal, just like any Dr. practice you always have to wait and that's okay, but here they make you wait and reset the clock and make you wait again and before you know it you have spend a half day while nothing happened. Okay, here we go, nothing happened and they still billed my insurance, or tried to bill my insurance because I did call and told them... read more

Business response:

I'm really sorry for any trouble you're having, Alessandro. If you haven't called the Patient Satisfaction team yet, you can reach us directly at 1-866-767-0890. - Heather, ADMI 

Britt C.'s profile image
Britt C. 
rating
3 years ago

Price gauging. They tried to charge me $600 for a cleaning. Saying I needed a scaling and antibiotics for two of the teeth. I had a trip back to where I lived within the next two weeks and went to the dental office I've been going to for the past 5 years. I had them review everything and said a scaling wasn't necessary,they did my cleaning and charged me $125, including the X-rays. 

Frequently asked questions about Aspen Dental - Miami, FL (River Landing)

How is Aspen Dental - Miami, FL (River Landing) rated?

Aspen Dental - Miami, FL (River Landing) has a 4.3 star rating with 519 reviews. 

When is Aspen Dental - Miami, FL (River Landing) open?

Aspen Dental - Miami, FL (River Landing) is closed now. It will open tomorrow at 7:30 a.m.