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Aspen Dental - Murfreesboro, TN
- Murfreesboro, TN
About this business
Location details
2711 Medical Center Parkway, Murfreesboro, TN, 37129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They constantly send a bill that we already paid. We are on our 5th invoice saying it’s past due. My husband had talked to them in person 2 times to get this fixed. I called them last month to have this corrected and Saturday we received the past due bill. Ridiculous
Business response:
I am sorry to hear this, Laura. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI
TERRIBLE TERRIBLE TERRIBLE customer service. Went in because I had a broken molar. They fiddled around with my insurance for 40 minutes on the phone (I had provided this information 2 days PRIOR to this appointment); they took me back to get X-Rays. No information to me at all yet, the girl taking the X-Rays, said she was helping out because they were short handed. I don't believe she had ever run an XRay machine before, she broke my front tooth during Xrays. She kept pushing my head forward. When I told her that I either br... read more
I was told it was going to be $306.00 before I could be seen. I told the front desk person my husband has Delta Dental. Finally found insurance. I also had a a tooth from root canal that came out. They charge me $163.00 just to put a tooth back and the cement it. They also messed my care credit up and now saying I owe $800.00. So very FRUSTRATED with all this.
Waited for a hour the second time, waited nearly that long the first time
Business response:
Hello Jean, I am sorry to hear this, . I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Annette, ADMI
I was there 30 mins early for my apt..yet waited nearly 4 hrs to see the doc..and when she was with me she didn’t really focus on my treatment, and was in and out of the room in 5 mins really? The rest of the staff were making jokes and not very professional. The kicker is that they wanted to say my treatment plan was over 8,000.00 for one Root Canel and a cleaning?? Really? They told me not to worry about the cost cause I have really good insurance and they will cover most of it. I’m not sticking it to my insurance for ther... read more
For crown replacement , there for 3 hours. Suppose to get teeth cleaned too. Had told them when made appointment need out by 9 am. It was 10:20 am after 7:35 arrival for 7:30 appointment. They removed old crown , lots of tooth prep then disappeared for hour. Unacceptable. Think short staffed. & never got cleaning. That being reschedule with permanent crown install. Temp crown is good but this way too long. More after next visit. But so far. Not satisfied due to length time for being there for services
For crown replacement , there for 3 hours. Suppose to get teeth cleaned too. Had told them when made appointment need out by 9 am. It was 10:20 am after 7:35 arrival for 7:30 appointment. They removed old crown , lots of tooth prep then disappeared for hour. Unacceptable. Think short staffed. & never got cleaning. That being reschedule with permanent crown install. Temp crown is good but this way too long. More after next visit. But so far. Not satisfied due to length time for being there for services
Ladies were really nice. Make sure u r on time!! Was late 7 min. They either had reschedule (for the second time bcse the first time their system had a glitch n my appointment wasn't on system)...or wait. I waited 2 hrs. Only thing done was X-rays. Hope I don't get charge for them. My sister had a good experience but I'm very disappointed never happened to me before.
Please, please- if you're experiencing Any kind of dental distress stay away from this office. From the ineptitude of the office staff, to the general scam they're running- it's horrifically sad. Don't believe me? Ask for a consultation, then check out your itemized bill- trust me it speaks for itself. Can't say I've ever had a dentist charge me over $100 for a toothbrush I didn't ask for, nor want. I was given two prescriptions- both without my name on them, which could not be filled. Made a return trip, and the receptionis... read more
Frequently asked questions about Aspen Dental - Murfreesboro, TN
How is Aspen Dental - Murfreesboro, TN rated?
Aspen Dental - Murfreesboro, TN has a 4.1 star rating with 1,065 reviews.
When is Aspen Dental - Murfreesboro, TN open?
Aspen Dental - Murfreesboro, TN is open now. It will close at 5:30 p.m.