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3157 East Colonial Drive, Orlando, FL, 32803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had good experiences with the Colonial office. Super easy to make an appointment because they usually have very soon available times or Saturdays. They may try to encourage extra services (like Invisalign). Their dentistry services are professional and effective.
I use the Aspen Dental on N. Alafaya. I love it there. I have no problems with appointments or waiting. I am always seen on time with the exception of when they had 2 new patients that were having anxieties about being at a dentist office. The staff is very friendly, efficient and professional. I especially enjoyed having Alex taking care of me. He explained what he was doing and made sure I was comfortable (I used to be one who hated the dentist). He was professional and pleasant, it made my visit a happy one. The other st... read more
The care has been great but their business practices are questionable, they leave appearance that fees are based on credit limits.
Business response:
We are very sorry to hear this, Jeff. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know.
I went for my annual check up (which i thought included cleaning) and it felt pretty rushed. the office is super nice and the technology is definitely advanced but thats why they try to charge you for random stuff. The doctor briefly explained what needed to be done for my teeth which was very general, she stated cleaning, 2 crowns, fillings, and wisdom teeth extraction. i have an HMO plan so i am able to view my exact copays for each procedure. When the treatment coordinator or whatever they are came to tell me my total for... read more
Business response:
I’m really sorry to hear that and can understand your frustrations, Victoria. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. - Heather, ADMI
I went in one day with a toothache and found out I needed an entire mouthful of restorative work. Newly constructed building centrally located on Colonial. The efficient office staff handled every aspect of my treatment, including billing and referrals. Dr. Hernandez is, as she is fond of saying, "perfect." I will a patient for life and send all my friends here.
Business response:
Thank you for sharing, Holden! The team will be glad to hear you felt well taken care of. - Mitch, ADMI
This place is worthless. Do yourself a favor and find someplace with competent staff and doctor. They will 100% waste your time.
Business response:
Hi Alfredo , we're sorry to hear that your experience didn’t meet expectations. If you're open to sharing more details, we’d appreciate the opportunity to better understand what happened and address your concerns. Please consider reaching out to our Customer Service team at 1-844-296-0187. We're here to help. -The Customer Service Team
Front desk was (loudly) reading my Social Security number to the insurance company over the phone with a room full of people in the lobby. When I objected, an employee came out beating his chest saying I was verbally abusing one of their employees and that they were cancelling my oral surgery. A few clients walked out behind me. I went to another dentist who willing to do the surgery last minute under the circumstances. Would not recommend this place in so many ways but most especially if you don't want to be a victim of ide... read more
Business response:
Hello Daniel, thank you for bringing your concerns to our attention . We have passed your message along to the management team, so they can address your concerns. -The Customer Service Team
You know how people say, "Run, don't walk" to a great business? Well, I'm telling you the exact opposite run, don't walk AWAY from this place. I came in with dental insurance and a chipped tooth that needed a simple bonding. I clearly told them what I was there for. Of course, they started with a full X-ray and first-time exam (standard stuff), but then things got weird. A very well-dressed woman walks in not in scrubs, and starts telling me I need a deep cleaning before they can even touch my chipped tooth. She throws aro... read more
Business response:
We are disappointed that your experience didn't live up to expectations, but we’re glad you were able to get care. If the team can help with anything in the future, please don't hesitate to reach out. -The Customer Service Team
This dentist office is extremely unprofessional and so uncalled for. I went in on February 10th to get all 4 of my wisdom teeth removed. Everything was fine process went perfect. After leaving the office to pick up my pain medication, my pharmacy said they never received and prescription. So i decided to go home sleep off my anesthesia and go back to see if they finnaly got it. Once going again they still never received it from Aspen Dental so I called the office and they said they will try and send it out again. Went back a... read more
Business response:
We are sorry for any trouble you're having, Jalen. Please reach out to our Customer Service team at 844-296-0187, so we can assist you.
Aspen Dental - Orlando, FL (Baldwin Park) has a 4.2 star rating with 553 reviews.
Aspen Dental - Orlando, FL (Baldwin Park) is closed now. It will open on Monday at 8:00 a.m.