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Aspen Dental - Orlando, FL (Baldwin Park)

4.4

About this business

Location details

3157 East Colonial Drive, Orlando, FL, 32803, United States

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WeekdayScheduleStatus
Mon07:30 a.m. to 5:30 p.m.
Tue07:30 a.m. to 5:30 p.m.
Wed07:30 a.m. to 5:30 p.m.
Thu07:30 a.m. to 5:30 p.m.
Fri07:30 a.m. to 1:00 p.m.
SatClosed
SunClosed
4.4705 reviews
Sandra G.'s profile image
Sandra G. 
rating
a month ago

I would like to thank you for the excellent service. The experience was wonderful, the place was very clean and organized, and from the moment you arrive you feel very welcome. Liliana was very kind and attentive at all times. I highly recommend it. 

Gerardo Z.'s profile image
Gerardo Z. 
rating
a month ago

Excellent experience on this place, I'm very impressed by Liliana, she was good and all the time I felt like in good hands. I'm coming back for sure for my next treatment . 100% recommend 

Julia W.'s profile image
Julia W. 
rating
5 months ago

I have had good experiences with the Colonial office. Super easy to make an appointment because they usually have very soon available times or Saturdays. They may try to encourage extra services (like Invisalign). Their dentistry services are professional and effective. 

Elizabeth R.'s profile image
Elizabeth R. 
rating
a year ago

I use the Aspen Dental on N. Alafaya. I love it there. I have no problems with appointments or waiting. I am always seen on time with the exception of when they had 2 new patients that were having anxieties about being at a dentist office. The staff is very friendly, efficient and professional. I especially enjoyed having Alex taking care of me. He explained what he was doing and made sure I was comfortable (I used to be one who hated the dentist). He was professional and pleasant, it made my visit a happy one. The other st... read more

Jeff W.'s profile image
Jeff W. 
rating
a year ago

The care has been great but their business practices are questionable, they leave appearance that fees are based on credit limits. 

Business response:

We are very sorry to hear this, Jeff. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. 

Victoria C.'s profile image
Victoria C. 
rating
3 years ago

I went for my annual check up (which i thought included cleaning) and it felt pretty rushed. the office is super nice and the technology is definitely advanced but thats why they try to charge you for random stuff. The doctor briefly explained what needed to be done for my teeth which was very general, she stated cleaning, 2 crowns, fillings, and wisdom teeth extraction. i have an HMO plan so i am able to view my exact copays for each procedure. When the treatment coordinator or whatever they are came to tell me my total for... read more

Business response:

I’m really sorry to hear that and can understand your frustrations, Victoria. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. - Heather, ADMI 

Holden M.'s profile image
Holden M. 
rating
4 years ago

I went in one day with a toothache and found out I needed an entire mouthful of restorative work. Newly constructed building centrally located on Colonial. The efficient office staff handled every aspect of my treatment, including billing and referrals. Dr. Hernandez is, as she is fond of saying, "perfect." I will a patient for life and send all my friends here. 

Business response:

Thank you for sharing, Holden! The team will be glad to hear you felt well taken care of. - Mitch, ADMI 

Alfredo A.'s profile image
Alfredo A. 
rating
7 months ago

This place is worthless. Do yourself a favor and find someplace with competent staff and doctor. They will 100% waste your time. 

Business response:

Hi Alfredo , we're sorry to hear that your experience didn’t meet expectations. If you're open to sharing more details, we’d appreciate the opportunity to better understand what happened and address your concerns. Please consider reaching out to our Customer Service team at 1-844-296-0187. We're here to help. -The Customer Service Team 

Daniel R.'s profile image
Daniel R. 
rating
10 months ago

Front desk was (loudly) reading my Social Security number to the insurance company over the phone with a room full of people in the lobby. When I objected, an employee came out beating his chest saying I was verbally abusing one of their employees and that they were cancelling my oral surgery. A few clients walked out behind me. I went to another dentist who willing to do the surgery last minute under the circumstances. Would not recommend this place in so many ways but most especially if you don't want to be a victim of ide... read more

Business response:

Hello Daniel, thank you for bringing your concerns to our attention . We have passed your message along to the management team, so they can address your concerns. -The Customer Service Team 

Frequently asked questions about Aspen Dental - Orlando, FL (Baldwin Park)

How is Aspen Dental - Orlando, FL (Baldwin Park) rated?

Aspen Dental - Orlando, FL (Baldwin Park) has a 4.4 star rating with 705 reviews. 

When is Aspen Dental - Orlando, FL (Baldwin Park) open?

Aspen Dental - Orlando, FL (Baldwin Park) is closed now. It will open at 7:30 a.m.