This profile has been claimed by the business owner or representative.
Aspen Dental - Owasso, OK
- Owasso, OK
About this business
Location details
9025 N 121 East Ave Ste 300, Owasso, OK, 74055, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Get a second opinion if you have a concern with their results. Was told daughter needed a crown, had an infection. Switched back to our original dentist. ( new insurance had switched us.). Absolutely nothing wrong with her tooth. 19 and never had a cavity. GET A SECOND OPINION!!
Business response:
I am sorry to hear this, Caryl. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI
A Bait-and-Switch office. Complete lack of customer service skills. Sold me a simple wisdom too extraction 2+ weeks earlier. Then all of a sudden he needs an oral surgeon and guess what we just got one on staff. When I questioned the timing the office manager said that if I wasn’t happy about it He would cancel the appointment and refund my money. He didn’t want to hear anything else about it.
Being new to the area, I decided to give this office a try as my new dentist. I broke a tooth over the weekend and was in pain, which brought on the visit. I already figured I would need to be put on antibiotics before the extraction could be done. I was okay with that. I showed up for my visit. I signed in and was brought back for X-rays. While trying to get them all done, I kept having to move so another patient could “get one more for his root canal”. They did this three times. Why not let me finish with mine first. The... read more
Business response:
I certainly understand your frustration Janie. I am sorry the team did not address your concern and should have explained our new patient visit. Our new patient appointment includes x-rays and full comprehensive exam with the doctor and hygienist, to determine and discuss any treatment that may be needed. If you need any additional care in the future or would like to discuss the care plan you had received during your last visit, we’d still be happy to help. You can reach me directly at (315) 454-6000 ext. 201526. — Kelly, AD... read more
Took my 78 yr old mother in today to get her dentures fixed. The apt was at 3 we arrived at 245. The door was locked. As I was calling a guy pulled up and said he was on his way to lunch but he would open the door and let us in. She was the first person there. 3 other people walked in. They all went to the back before my mother and 2 of the people we’re done and gone before my mother even went to the back. They finally called her back at 400. At about 425 my mother left the office in tears and very upset. I did not go to the... read more
the receptionist at the front desk don't acknowledge the patient when they enter the building, the wait time is to long if you have a nine o'clock appt be ready to be seen at ten.
Business response:
Hello Helen, I'm so sorry you didn’t have a positive experience. Patient satisfaction is very important to Aspen Dental practices. I have passed the information along to the Office Manager to address. Thank you for bringing this matter to our attention. Annette, ADMI
Visit when smooth for me. Got x-rays and cleaning. The dental hygienist was nice. They always offer me fluorid treatment (not free). I always say no. I read as you get old , the fluorid treatment might be beneficial. The dentist said my teeth are in good shape. I will wait for the treatment.
Business response:
Thank you for sharing Robert, we appreciate the kind words and value your feedback. — Kelly, ADMI
Bad experience. Will never go back. Rude people at front desk. Called my insur on speaker phone so could be heard in waiting room. HIPPA violation. Talked bad about my insur with each other with me sitting there like I wasn't even present. No respect for patients. I could see my granddaughter get xrays from chair in waiting room. No privacy. Exam showed sloppy & blurry xray pics. We had 2 & 3pm cleaning apts. They told us we'd have to make another apt for cleanings. At which point I reminded them this is our cleaning apt! Th... read more
Bad experience. Will never go back. Rude people at front desk. Called my insur on speaker phone so could be heard in waiting room. HIPPA violation. Talked bad about my insur with each other with me sitting there like I wasn't even present. No respect for patients. I could see my granddaughter get xrays from chair in waiting room. No privacy. Exam showed sloppy & blurry xray pics. We had 2 & 3pm cleaning apts. They told us we'd have to make another apt for cleanings. At which point I reminded them this is our cleaning apt! Th... read more
I ddn't want to go to a large chain dentist but my options in Owasso were limited and I wanted to be seen more quickly. I decided to give them a chance, I should have googled the company before i made the decision to see this dental office. A quick google search shows this company is wrought with corruption and they have even had a class action lawsuit taken against them. All i went for was an annual cleaning, NEVER in my life have I been charged for a cleaning whatsoever. This place told me I had to pay extra because of add... read more
Business response:
HI Bryce, I’m sorry to hear about your experience. If you would like to discuss further, please call me at (315) 454-6000 extension 201791 I will be happy to speak with you. Tammy ADMI
Frequently asked questions about Aspen Dental - Owasso, OK
How is Aspen Dental - Owasso, OK rated?
Aspen Dental - Owasso, OK has a 4.1 star rating with 768 reviews.
When is Aspen Dental - Owasso, OK open?
Aspen Dental - Owasso, OK is closed now. It will open at 8:00 a.m.