Aspen Dental - Philadelphia, PA (Red Lion)

Jeannine C. 

on Yelp

a year ago

So I've never been to Aspen dental but let's just say I was hugely impressed with office staff being so professional and nice. And price are reasonableness and dentist was good looking ...as an added bonus. And I didn't feel embarrassed for my lack of teeth. I highly recommend this place. Specifically the one at 9898 Roosevelt Blvd. They are spectacular!!!! 

Terry 

on Yelp

a week ago

What a challenging place...I have an Independence Blue Cross Medicare Advantage plan which covers at least 50% of the cost of new dentures... This office won't accept the insurance because they apparently have had problems getting paid by Dominion Dental, the insurance dental plan's administrator... The office staff was friendly, but absolutely "lost" with insurance coverages... I was ready to just pay for the dentures and get reimbursement from Dominion Dental on my own... but the office staff then said they weren't an in-... read more

Tony E. 

on Yelp

a month ago

The receptionists working here are utterly incompetent. My elderly mother called to make an appointment at this place. She told them very clearly over the phone that her insurance was medicare, gave them the exact information, and they told her that it was accepted. She goes over there today for the appointment and they tell her that they don't take medicare, even though they were the ones who insisted over the phone that they did. How do you not know what insurance you accept at your clinic?! We lost the money for the ube... read more

paul c. 

on Yelp

2 months ago

It always seems that I have to pay out of pocket for something when I'm there. I think they are shopping in my mouth. When I asked today if they would just do the cleaning covered by my insurance, they wanted me to upgrade to a service not covered. I left and won't be back. Oh, I also waited an hour before being seen. Go somewhere else 

Carolyn M. 

on Yelp

7 months ago

DO NOT GO HERE. This office is completely unprofessional, and I've had multiple horrible experiences with their staff. Not only was I misled about my dental procedure, but I was also charged before they even confirmed they could do the work--then had to fight to get my money back. When I called to get a simple referral corrected (because they messed it up the first time), one of the front desk employees was beyond rude, refused to help, and even hung up on me. When I went in person to get what I needed, this same employee k... read more

Stacia B. 

on Yelp

7 months ago

So I go in because my jaw is swollen from a broken tooth. I pay $54 for an xray and exam. The doctor tells me it's a very bad infection and two teeth need to be extracted. The infection was already in my lymph nodes and could travel to my heart and lungs. His sales person then tells me they won't give me the prescription for antibiotics unless I pay for treatment which was $988. Disgusting! I have the treatment being done for less than half that at Holland Dental. The doctor also said my zpack and antibiotics would go throug... read more

Tonya K. 

on Yelp

11 months ago

I think it's a real rip off to charge people what they charged me I'm on medical assistance and I have limited income at this moment I do like how they take care of me 

Jessi W. 

on Yelp

a year ago

When I called, I was told i could get a replacement partial the same day since their lab is "on site". After over an hour's worth of xrays, a gum exam and a lot of waiting, I was told that they DO NOT have a lab on site and that it would take at least two weeks. I stated that this was not what I was told on the phone and my consultant acknowledged that "The Call Center" often gives out misinformation. I asked why hadn't that been addressed and corrected if it was an ongoing issue and was met with a shrug of the shoulders. Th... read more

Alexis M. 

on Yelp

a year ago

We decided to go to Aspen Dental for my moms for implanted denture services, and unfortunately, my experience was extremely disappointing. The change in office managers during this time has added to confusion. There is a huge lack of acknowledgement and account of any mistakes of the office. Firstly, I was misled about the final cost of my mother's dentures. The initial estimate provided by the staff did not include the price of the lower denture. This left me and my stepdad feeling financially blindsided and frustrated as ... read more