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Aspen Dental - Royal Oak, MI
- Dentists
- Royal Oak, MI
About this business
Location details
30955 Woodward Ave, Royal Oak, MI, 48073, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 4:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible experience. After Dr. Semaan recommended invisible braces to me, which by the way are not Invisalign as advertised in their reception area but rather their own private brand, I was in them for four months of a six-month plan and noticed my upper teeth began shifting so far to one side that my two front teeth no longer aligned with my lower teeth or my upper lip. After inquiring about this situation and sharing my concern, Dr. Semaan said that she was there to straighten my teeth and had "no concern whatsoever with... read more
Business response:
I am very sorry to hear this, Michele. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Royal Oak. If you would like to speak with them in the future, please let us know. - Dawn
I don't know what happened between last year and this year but maybe new staff was the cause of this. I am a current patient and I scheduled my husband his first appointment in November 2021. It's now January 22, 2022 (only because they barley had any openings last year). My husband goes to his 8 am appointment only to be turned away because they "are currently not excepting new patients". He also received a confirmation call yesterday from the office to get his dental insurance information. WHY WOULD THIS NOT BE COMMUNICATE... read more
Business response:
This is not the experience we want for our patients, Kristina. I'm sorry for any inconvenience, and I've passed your concerns along. I also encourage you to connect with the Customer Service Team about this: 1-866-767-0890. – Mitch, ADMI
The worst! Business model is painfully obvious, sell first, Dentisty second. First visit won't even clean teeth, spend hour plus taking scans so they can sell you stuff. Have to waste another day's appointment for cleaning. Then I decided to reschedule a cleaning out of an abundance of caution because of Covid exposure and they said it would be months out. I can't wait to be off the hmo that forced me to deal with them and back to a real dentists office!
Business response:
I'm sorry to hear this, Tim. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
I went there as a new patient for a routine cleaning. I had a cleaning elsewhere 6 months ago but changed dentist due to insurance shift. They refused to do cleaning. They wanted me to have x-rays and let technician "look" at my teeth and determine what kind of cleaning I needed. THEN wanted to schedule cleaning for a later date based on whatever they found. Are they just double billing? Or was this just a high pressure sales tactic? WHAT a waste of my time. At a bare minimum, the staff should have told me when I cal... read more
Business response:
Hi Dale, I’m so sorry your first visit didn’t live up to expectations. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment same-day, but it is not always possible. If you haven't called the Patient Satisfaction team yet, they would appreciate the opportunity to talk to you about your experience: 1-866-767-0... read more
My appointment 02/05/ at 12:41 for issues I was having with a crown, was a pleasant reception. I was ushered into an ex-ray room by a technician who began taking complex x-rays. I was surprised at the number of photos as I was told when I booked my appointment there would (be free X-ray exam with the first visit.) Next, I was placed in an examining room, typical dental chair; and a PLLC joined us. I don't know what that means, and I'm not going to use names. The upshot of all of this is, that no-one mentioned a transition... read more
Business response:
Hi Alfred, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Cindy, ADMI
Frequently asked questions about Aspen Dental - Royal Oak, MI
How is Aspen Dental - Royal Oak, MI rated?
Aspen Dental - Royal Oak, MI has a 4.6 star rating with 882 reviews.
When is Aspen Dental - Royal Oak, MI open?
Aspen Dental - Royal Oak, MI is closed now. It will open tomorrow at 8:00 a.m.