This profile has been claimed by the business owner or representative.
Aspen Dental - Scranton, PA
- Scranton, PA
About this business
Location details
1516 Scranton Carbondale Hwy, Scranton, PA, 18508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 09:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst experience I have ever had. Waited one and a half hour for them to take grainy X-rays and tell me they can’t fill cavity today. Stay away from this place! Terrible.
Business response:
Hi Dave, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Scranton with an eye to improving experiences for others. Thank you. - Dawn, ADMI
I called their office in Scranton today, 5/9/23 because I did not receive a call back as promised. I was told on 4/24 that someone would call me to set up an appointment for extractions. I was told today that their "system was down" and had been for the past 2 weeks. I was told to call back in a week. This is unacceptable and now I am paying for dental work that I have not received.
I made an appointment for my son for a dental cleaning. He drove 45 minutes to get there. They completed X-ray only to make him wait half an hour and tell him he would need to return the next day for the cleaning. My son was unable to return for the cleaning and now will be leaving for school without his cleaning 😡
Business response:
Hi Kerri, I’m so sorry your son's first visit didn’t live up to expectations. New patient appointments include x-rays and full comprehensive exam with the doctor and hygienist. From there, the team is able to make recommendations and discuss options that meet one’s individual needs. When schedules allow, offices do make the effort to offer treatment same-day, but it is not always possible. If you have any questions about the care plan you received, don’t hesitate to reach out to the Patient Satisfaction team so we can better... read more
Wouldn’t recommend when they can’t help us poor people when we really need help the most.
Business response:
Hannah, I'm sorry you didn't have a pleasant experience. Aspen Dental pledges to keep pricing as low as possible. If you would like to discuss your experience in more detail, please reach out to the Customer Service Team: 1-866-767-0890. – Mitch, ADMI
extracted but didn't stitch me. still losing blood hours later. talked to me like I was junkie because I said ibuprofen wasn't helping. don't know what to do Bout all this blood. stitches would have stopped the bleeding by now.
RecommendedI was in and out quickly.... very friendly staff
Business response:
I'm happy to hear that, Butch. Thanks for sharing! - Dawn, ADMI
I 100% do NOT recommend this awful place. They totally screwed my teeth up. According to my new and compitent dentist, they did a cleaning and put two fillings in my teeth, costing close to $650 (between my own pocket and my insurance). The xrays clearly showed I needed root canals, not fillings. Putting fillings in is just a way to ensure return visits because they fall out and the pain continues. I am in more pain then when I initially went. Do NOT in trust these fools with your teeth
Business response:
I'm really sorry to hear that, Liz. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
I saw the tv commercials for Aspen, and thought they would be perfect for my mom, age 89, who has not had frequent contact with a dentist in her life. Well, she was warmly received - but otherwise, was a fish out of water. Aspen does not address the needs of elderly patients, and is generally not equipped to handle them. Sad, they seem to be a very professional and otherwise responsive organization.
I spent quite a while on the phone with their pre qualifying nonsense, so they could make sure I had insurance! They took all my info and finally made an appointment after they kept me on the phone for nearly 25 minutes. They told me my insurance was acceptable, and would see me on December 3rd. So, I had to ask a couple questions, and got nothing but vague answers and generalities. Still, I went to the appointment where I Had to fill out 5 pages of paperwork pertaining to my medical history, allergies, prescriptions, and ov... read more
Business response:
I am sorry to hear this, Jim. I will certainly pass this information along to management for further action. Thank you for bringing this matter to our attention. — Courtney, ADMI
Frequently asked questions about Aspen Dental - Scranton, PA
How is Aspen Dental - Scranton, PA rated?
Aspen Dental - Scranton, PA has a 4.1 star rating with 948 reviews.
When is Aspen Dental - Scranton, PA open?
Aspen Dental - Scranton, PA is closed now. It will open at 9:00 a.m.