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Aspen Dental - St. Charles, MO
- Dentists
- Saint Charles, MO
About this business
Location details
2931 Veterans Memorial Pkwy, Saint Charles, MO, 63303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They lie about pricing. They have charged me for a tooth # that had been pulled over a year before they pulled it so my insurance refused to pay. Another visit they refused to bill my insurance. I paid for the first visit from August 2023 and they continue to bill me for it. I have had no bottom teeth since January 2024 because they refuse to do the basic denture on the Aspen website. I have bone protruding in my gum from the removed teeth that is very painful. I can't believe what they have done to me.
Business response:
I'm so sorry to hear about the trouble you're having, Toni. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. - Sophia
the aspen dental location in st charles has horrible customer service . the wait time is unbearable . they have no sense of order when is come to who came into the office first. they leave your personal information in the open at the front desk. overall horrible experience and this was not even all of the things that happened at this location.
Business response:
I'm sorry for any trouble you're having, Raquel. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Sophia
I wish I didnt have to give any stars. The service once in the managers office (Rozalyn Porter Office Manager- 4306) to discuss pricing was absolutely awful. The lack of understanding and empathy about finances and the insulting conversations she had with us as if how we felt did not matter was extremely unprofessional. Not only were we hit with almost $15k bill if me and my fiance were to have both our teeth worked on, Rozalyn made sure to laugh and tell us "Well then you don't have to come here" when we were trying to fig... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
Horrible place!! I went in for a toothache and got conned into a 10,000 dental plan by their salesperson. I was never a candidate for partials without having bone removed! After having 6 teeth pulled with no antibiotics or pain meds given (until I had 2 dry sockets) a deep clean and some cheap plastic partials made several times that never fit, I asked for the remaining 3,000 to be credited back so I could go to someone qualified. I now cannot afford to have the work done I needed to begin with thanks to them and am now nutr... read more
Business response:
I'm really sorry to hear that, Marcie. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Frequently asked questions about Aspen Dental - St. Charles, MO
How is Aspen Dental - St. Charles, MO rated?
Aspen Dental - St. Charles, MO has a 4.5 star rating with 615 reviews.
When is Aspen Dental - St. Charles, MO open?
Aspen Dental - St. Charles, MO is open now. It will close at 6:00 p.m.