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Aspen Dental - Union, NJ
- Union, NJ
About this business
Location details
2401 Route 22 W, Union, NJ, 07083, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 4:30 p.m. | |
| Tue | 08:00 a.m. to 4:30 p.m. | |
| Wed | 08:00 a.m. to 4:30 p.m. | |
| Thu | 08:00 a.m. to 4:30 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff is very professional, extremely kind and welcoming; from the front desk to the doctors.
Great experience. Consulting & X-ray included as stated online. Staff and service was excellent. No Insurance required.
This establishment really needs to update the phone system. They aren't receiving phone calls or returning voicemails. It's been an ongoing situation for quite some time. Other than that they are great, taking their time with patients, explaining the care and working as a team, when you can reach them on the phone .
Business response:
Thank you for this feedback, Doris. I'm sorry it wasn't a 5-star visit. - Mitch
If it were based solely on the staff, their friendly and caring attitudes, competence and overall generally welcoming and chill environment, the rating would have definitely been a 5+. However, if you want to get in touch with them by phone, email or text, that's a completely different story. Their web site lets new patients schedule appointments but has no such option online for existing patients. When you call the Union, NJ office, you can't even leave a voicemail because no one ever seems to answer the phone. The system l... read more
Business response:
I am very sorry to hear this, Pamela. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Union. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI
We came from VA to bring our brother to Aspen's Day of Service for our nation's veterans. Dr. Shah & staff were very kind and patient. They assessed the dental work he will need in the future. What a wonderful program but they can only do so much. Congress really need to look at dental health and how it affects other ailments causing more damage and additional funding. for veterans. Thank you taking care great care of those who vowed to support and defend our constitution and thank you to those on your staff who served.
Business response:
It's an honor to give back to those who have served, Candice. Thank you for taking the time to share! - Mitch, ADMI
my mom came for pre surgical clearance. They did the work on her teeth than refused to send the clearance to the surgeo. I called, I emailed, left messages and wet there personally to the office twice and still couldn't get anything done. once they got their money they were done.
Business response:
We are really sorry to hear this Naya, and we truly appreciate you bringing this to our attention. Our team would appreciate the opportunity to look into your mom's experience further. Please ask her to give us a call at 1-844-296-0187. -The Customer Service Team
they are extremly high price i just wanted denures they want 36000.00 absolutely nuts
Business response:
Denture costs can vary depending on individual needs and other factors. This page provides helpful information to make it easier to compare options, whether you're new to dentures or looking to update your current ones: https://bit.ly/4haCb4V. -The Customer Service Team
Although you tried to respond with some nonsense talking bite changing and all that, it has nothing to do with what I was told on the phone. I was told that because I was not a customer you needed to do x-rays. No x-rays are needed for fitting of dentures. I needed the thing glued together. We could have of course talked about followups and so forth but your policy caused you to lose a customer before I even became one. You know it was all about making money... but sure try to pretend it was something else.
Business response:
Hi Vernon, we really appreciate you for taking a moment to share your feedback. While we are happy to try and assist with the repair on your dentures, an exam is required. Your bite can change over time and may account for why a repair is needed. If this can be identified, we can help prevent the need for future repairs. -The Customer Service Team
First time caller, have an issue with my denture that they claim on their web site would be fixed for less than $50. I was told on the phone before you come in this is for current customers so in order to see you we will need to do x-rays and a check up. I explained I only need you to look at my dentures, I could need a new one don't know. The woman on the phone, who was very nice, reiterated that this would need to be done. Like so many other have said here they simply want to charge you for services you don't need.
Frequently asked questions about Aspen Dental - Union, NJ
How is Aspen Dental - Union, NJ rated?
Aspen Dental - Union, NJ has a 4.5 star rating with 586 reviews.
When is Aspen Dental - Union, NJ open?
Aspen Dental - Union, NJ is closed now. It will open on Monday at 8:00 a.m.