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Aspen Dental - Winona, MN
- Winona, MN
About this business
Location details
940 Frontenac Drive, Winona, MN, 55987, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 6:00 p.m. | |
| Tue | 08:30 a.m. to 6:00 p.m. | |
| Wed | 08:30 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 3:00 p.m. | |
| Sat | 08:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
$300-00 to take care of broken tooth !!!! come on.
Business response:
I am sorry to hear about the cost, Wallace. I will be sure to pass this feedback along to the management team. Thank you. -- Kelsey, ADMI
Been there twice and still haven't had anything done .
This was the longest wait to have an appointment I’ve ever had. I had a full work up and estimate on a Friday 2 weeks ago. I was to have my dental work started with an impression for a broken tooth the following Monday. Unfortunately I couldn’t get there due to stomach flu. Called to cancel and reschedule my 15 minute appt but they still haven’t called to reschedule. Very unprofessional! I have to get this tooth extracted before I have a major infection. I did like the dentist. She seemed very knowledgeable.
Business response:
I am sorry to hear this, Laurie. I will certainly pass this information along to management. If you would like to discuss further, please call me at 315-454-6000 ext 201802. -- Kelsey, ADMI
My experience with this company has been horrible. I have found over 1200 dollars worth of charges that are not valid and have been working to rectify the situation since December of 2017 -- it is now March 21st 2018! only 600 has been returned and my case was STILL closed! The insurance department at Aspen closed my 'issue' without fully resolving it. I feel cheated and initially was told I was just not understanding the ledger or my insurance. Come to find out they were wrong and billing my husband directly WITHOUT providi... read more
Consumer beware. I'm being billed for dental work that was not authorized to be billed. They misbilled my insurance company and now is going to cost me an extra $1,000.00. Now all they can say to me is the person or persons that did the work and the billing are no longer with the company. Leaving me with almost a $1,000.00 in bills with their company. They also have some collection company calling me trying to bully me in to paying a bill that I don't owe and him screaming at me on the phone. I will update this statement sho... read more
Business response:
Hi Jerri, I'm so sorry about the trouble you're having. We value your feedback, and I have passed it along to the Patient Satisfaction team, but I also know they would like to discuss this with you. Please call them at 1-866-273-8606 so they can help address your concerns. The team will be available Wednesday and Thursday from 1-4pm EST, and Friday from 8:30am-12:30pm EST. - Emily, ADMI
Felt pressured by a regional individual to follow suggested plan and finance the same.
I was told the first visit is free. I was billed $215. I got that sorted out. I was quoted a price for cleaning and fluoride. I paid the price. Later I got a bill for $25. I called to sort it out again. They said it was an insurance deductible. I have no insurance, as they know I am a strictly cash patient. They do not stand by their word. My mistake was going back a 2nd time after they tried to bill me the $215. I am disappointed and will not return to Aspen Dental.
Business response:
Hi Anita, I'm sorry about the trouble you've been having. Please let the Patient Satisfaction team at 1-866-273-8606 know about your experience so they can address concerns. If you change your mind, we'd still love the opportunity to help you showcase your smile. - Emily, ADMI
Well it was excelent to get in but I made a call to them at 9:00 a.m. today and still have not heard back from them and it is 2:20 p.m
Will not answer phones. Will not callback. Will not listen to patient needs. Awful.
Business response:
I'm so sorry to hear about the trouble you're having, Keith. Our Patient Satisfaction team would value your feedback, and they can help to address concerns. You can reach them directly at 1-866-273-8606. - Emily, ADMI
Frequently asked questions about Aspen Dental - Winona, MN
How is Aspen Dental - Winona, MN rated?
Aspen Dental - Winona, MN has a 4.2 star rating with 380 reviews.
When is Aspen Dental - Winona, MN open?
Aspen Dental - Winona, MN is open now. It will close at 6:00 p.m.