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Aspen Dental - Winston Salem (North), NC
- Winston Salem, NC
About this business
Location details
5408 University Parkway, Winston Salem, NC, 27105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
After having a major surgery , I had a tooth come out from the sedation. Needless to stay I was in a vulnerable place haven just had surgery and then my front tooth came out. I went to Aspen thinking they would help me replace my tooth and do any other major work needed. After having X-rays, these people told me I needed to have all my front teeth, top and bottom pulled. I was shocked. After setting up thousands of dollars with them to pay for this I went home. Over the next few days I started to think more and more about h... read more
Business response:
Tameki, this is not the experience we want for our patients, and we truly appreciate you taking the time to share your feedback. We’ve read your review and will be addressing your concerns with the team in Winston Salem, with a focus on improving patient experiences. If you have any questions or need further assistance, please don’t hesitate to reach out to us. -The Customer Service Team
Went in there for what I thought was to get a cracked tooth fixed and was given a dental exam and at the end was told I would need a deep cleaning and a bunch of other work done, at the end was told it would cost 29,785 to fix everything. Went and got a 2nd opinion and was quoted a total way lower price to get my work done.
Business response:
Hi Fred, we are really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If you would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team would still be happy to try to help. -The Customer Service Team
If i could give them a zero i would. They sent me a confirmation text of my appointment. I go in on time and they tell me that they cancelled my appointment because i did not respond to the confirmation text !! Then it says walk ins welcome so i said well consider me a walk in then and she said well thats based on the dentist schedule i can see if shell take you. I said ok i hand her both my insurance cards medicaid and medicare she said rught iff we dont take medicaid then said or medicare unless you got all parts of it. I ... read more
Business response:
We’re truly sorry to hear about your experience, WL. Providing inclusive and respectful care is extremely important to us, and we take concerns like this very seriously. Please know that we have shared your feedback with our management team and will be addressing this internally to ensure we uphold the highest standards for our patients. We appreciate you bringing this to our attention and will continue working to improve our patient experience. -The Customer Service Team
Winston Salem, University Pkwy location - On my very 1st visit as a new patient, I was diagnosed with an exorbitant amount of "needed" deep cleaning. I felt high pressure sales with scare tactics the entire time I was onsite. The visit lasted over 1.5 hours and no cleaning was ever done. I was released with a list of charges they wanted to complete suggested cleaning services. I called the office back the very next day to schedule my cleaning and got voicemail. After three (3) calls to the office over several days, I finall... read more
This is the most inefficient dental office that I have been to. When I set the first appointment, I was given pricing and told I'd get both cleaning and exam. Before I checked in I told the staff the pricing. They didn't want to honor the rates quoted and didn't want to give the cleaning at the first visit. It took a long time to get them to honor the rates and do the cleaning. It also took a very long time for the visit, over 2 hours. I do not recommend this office and will not go back.
Business response:
We regret that your visit didn’t meet expectations, Loren. We’re always striving to improve and appreciate the opportunity to take your feedback.
Don't bother their slogan should be at Aspen Dental we care more about your finances and how you're going to finance your procedure then your actual comfort and care
Business response:
We are very sorry to hear this, Sandy. We wanted to let you know that we did pass your feedback along to our Customer Service team so that they could address concerns with the team in Winston Salem. If you would like to speak with them in the future, please let us know.
there are people in this world that look for solutions and then there are those that look for a reason NOT to do anything. The latter is what these guys are. this is a pitiful excuse of a medical provider. if you must use Aspen, dont have high expectations and stay away from university parkway in Winston. These people were going to deny care to my mother in law because she was in a wheelchair and she didn't know if she could stand for an X-ray she didn't need. That is discrimination against someone who has a disability
Business response:
We are sorry that your experience didn't live up to expectations, Ernest. We value your feedback, and we will pass your message along to the team, so they can address concerns. - The Social Care Team
Does not take medicaid, so because we are low income, my 15 yr old daughter gets turned Way by yet another dentist that is only worried about money.
Business response:
I'm sorry for any trouble you're having, Tony. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. - Sophia
Terrible communication and lack of accommodations for single parents. I made an appointment received a confirmation email and text as well as a phone call from aspen to gather some information prior to my visit. I was NEVER informed my other child was not allowed to attend with us I drove 35 minutes to be denied service because I had my child with me.
Frequently asked questions about Aspen Dental - Winston Salem (North), NC
How is Aspen Dental - Winston Salem (North), NC rated?
Aspen Dental - Winston Salem (North), NC has a 4.3 star rating with 706 reviews.
When is Aspen Dental - Winston Salem (North), NC open?
Aspen Dental - Winston Salem (North), NC is closed now. It will open tomorrow at 7:30 a.m.